citizenplane.com

4.8
4.8 Based on 259 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.8

/
5

259 Reviews

5 Star
88%
4 Star
8%
3 Star
0%
2 Star
0%
1 Star
3%

Filtered Reviews

Filter Reviews

Review Time

Amanda R.
Amazing service

Amazing service, was in contact with Katarina. She helped me resolve my issue very quickly answered all of my questions and was very polite. I would highly reccomend

5
Date of experience: Jul 05, 2025
Jodi
Best and fastest customer service ever!

Neither the airline company nor the tour operator helped me with my issue. But by the time I contacted CitizenPlane Customer Service, it took only 5 minutes to fix my issue. Great customer service! Thanks, CitizenPlane, for listening to your customer and giving full support.

5
Date of experience: Jul 05, 2025
Jessie W.
Amazing service

Amazing service, was in contact with Katarina. She helped me resolve my issue very quickly answered all of my questions and was very polite. I would highly reccomend

5
Date of experience: Jul 05, 2025
This is for Jorge

This morning I was a little nervous about a situation that never happened to me and turned out to be a silly thing, but thanks to Jorge i dont know his surname but this jorge!!!, who explained everything to me and was attentive to my case, he made my days more peaceful. This is for him and I thank the team for hiring such kind people like him. Treat him well and people like me will be happy when they talk to people like him.

5
Date of experience: Jul 03, 2025
Cary Carter
Amasing all is fake

Amasing all is fake, 2 bookings to rhodes in one week cancelled 48 hours after, without explain...you must fight to refund you money...it s a no mans land don t booke with them

1
Date of experience: Jul 03, 2025
Miranda Long
This is for Jorge

This morning I was a little nervous about a situation that never happened to me and turned out to be a silly thing, but thanks to Jorge i dont know his surname but this jorge!!!, who explained everything to me and was attentive to my case, he made my days more peaceful. This is for him and I thank the team for hiring such kind people like him. Treat him well and people like me will be happy when they talk to people like him.

5
Date of experience: Jul 03, 2025
Bronwyn Long
Amasing all is fake

Amasing all is fake, 2 bookings to rhodes in one week cancelled 48 hours after, without explain...you must fight to refund you money...it s a no mans land don t booke with them

1
Date of experience: Jul 03, 2025
Nicodemus
So quick response and helpful…

So quick response and helpful information.

5
Date of experience: Jul 02, 2025
Merle Adams
So quick response and helpful…

So quick response and helpful information.

5
Date of experience: Jul 02, 2025
Tyra T.
Good and quick communication

I had an issue and wrote an e-mail to Citizenplane, and they were very quick to respond to all my e-mails. Even if they couldn't help me I really felt they tried their best.

4
Date of experience: Jul 01, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More