citizenplane.com

4.8
4.8 Based on 259 reviews

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Average Rating

4.8

/
5

259 Reviews

5 Star
88%
4 Star
8%
3 Star
0%
2 Star
0%
1 Star
3%

Filtered Reviews

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Review Time

Dwingler12
Marcello responds very fast and friendly

5
Date of experience: Jun 12, 2025
Thomasina Brooks
I’m very thankful for the quick and…

I’m very thankful for the quick and helpful support I received.My issue with the passenger name discrepancy was resolved without any complications.The team was professional, understanding, and efficient.Great customer service!

5
Date of experience: Jun 10, 2025
Micah Barnes
Reliable website, booked 8 tickets for my family

Booked 8 tickets with a family through citizen plane. Just like anyone i was quite hesitant when the booking was made as the credit card got blocked and didn't get a confirmed PNR however the CP team was very quick in their response and assured the seats are confirmed and I only needed to check in via the counter prior 3 hours to the flight to get the boarding passes. As they do a block booking, the pnr is not confirmed but seats are confirmed. Dont worry they are reliable but please make sure you get confirmed tickets and also understand these tickets might not be fully refundable if cancelled.

5
Date of experience: Jun 09, 2025
Randall Reed
Quick and helpful reply

Quick and helpful reply, much better than my original travel provider Opodo, through whom I booked the ticket. Thanks for the great support

5
Date of experience: Jun 07, 2025
Tiixo_Fr60
The Costumer Service reacts very fast.

The Costumer Service reacts very fast.

5
Date of experience: Jun 04, 2025
I have an issue with my booking and…

I have an issue with my booking and they answer me very fast and very helpful and very polite

5
Date of experience: Jun 04, 2025
Brianna
Quick response and outstanding customer service

I had to add a pet to my booking and the case was taken as a priority.Very quick response time and a great customer service.Thank you!

5
Date of experience: Jun 04, 2025
Jason Hughes
Booked a ticket almost four months ago

Booked a ticket almost four months ago, and still the reservation does not exist with the airline. When you see that the booking was made through this fake "third party" immediately call your bank and dispute! eSky (the travel platform that I made the reservation with) keeps telling me that the tickets were confirmed with the airline, when in reality after messaging the airline numerous times, they informed me that the names of the passengers are not in any lists for that specific flight! Later I figured out that the reservation was made with Citizen Plane, and therefore, I did not get any tickets! Extremely exhausting experience! Avoid at all costs!Lesson learned: just book directly with the airline! Saving 50$ for such an exhausting and draining experience is not worth by any means, nor it is acceptable!

1
Date of experience: Apr 27, 2025
Reynold Barnes
Booked a ticket almost four months ago

Booked a ticket almost four months ago, and still the reservation does not exist with the airline. When you see that the booking was made through this fake "third party" immediately call your bank and dispute! eSky (the travel platform that I made the reservation with) keeps telling me that the tickets were confirmed with the airline, when in reality after messaging the airline numerous times, they informed me that the names of the passengers are not in any lists for that specific flight! Later I figured out that the reservation was made with Citizen Plane, and therefore, I did not get any tickets! Extremely exhausting experience! Avoid at all costs!Lesson learned: just book directly with the airline! Saving 50$ for such an exhausting and draining experience is not worth by any means, nor it is acceptable!

1
Date of experience: Apr 27, 2025

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