closebrothers.com

3.7
3.7 Based on 1.2K reviews

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Average Rating

3.7

/
5

1.2K Reviews

5 Star
64%
4 Star
3%
3 Star
2%
2 Star
2%
1 Star
30%

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Review Time

Archibald Cook
This is the worst insurance company I…

This is the worst insurance company I have ever dealt with, you can not get hold of them, I have had unauthorised payments come out of my account on top of my monthly premium, have explained this to close brothers who they instructed to carry out the payments. No interest in refunding fraudulent payments back to me. They never call back, just passed around to all the staff. Obviously a delay tactic as no one wants to deal with this.On top of this I have had a letter through the post saying my van insurance has been cancelled at my request, when clearly this is a mistake.I have no idea what’s going on.This has been going on far too long, I will be contacting the financial ombudsman and seeking legal advice for a refund.Do not touch vanline or close brothers is my warning to you all.Scammers!!!!

1
Date of experience: Nov 04, 2023
Spencer Turner
No fuss company

No fuss company, when dealing with staff on telephone found them to to be polite, courteous and engaging. The web site was a bit temperamental hence the couple of phone calls. Nothing to complain about.

4
Date of experience: Nov 04, 2023
Alvin Adams
Thanks for the loan

Thanks for the loan, nice easy company to use for financial services.Once you have signed the agreement they send you all the details of what happens and monthly payments begin.They have a great website,easy to use and you can keep an eye on your transactions. Would definitely use Close Brothers again.

5
Date of experience: Nov 04, 2023
Lance Hughes
Recommend not to use this company

Never use this company. Not helpful with the defect vehicle Had issues with car from day one.

1
Date of experience: Nov 03, 2023
Ryder
Thank you Close Brothers

Thank you Close Brothers for helping me to buy my car. I have found your company very clear with your dealings with me and I have been kept informed of my account with you and now as my term of payments has ended you have written to me to close the account with me. Thank you as I said at the beginning. I don’t need a response from you. I am very happy to write this review.

5
Date of experience: Nov 03, 2023
Fletcher Price
Excellent service excellent rate had…

Excellent service excellent rate had finance with them for four years haven’t had one bit of bother my finances ended now but if I Require anymore finance on Another vehicle I would definitely not hesitate to go back to close brothers

5
Date of experience: Nov 03, 2023
Wesley Reed
Overall a good experience

Overall a good experience from start of the agreement until end (5 years).Would use again for future Hire Purchase.

5
Date of experience: Oct 30, 2023
Scarlett Ross
Very professional staff easy to use web…

Very professional staff easy to use web site every thing was sorted in a smooth and timely manner

4
Date of experience: Oct 30, 2023
Valerie
i didnt have the best credit rating but…

i didnt have the best credit rating but close brothers stepped in and helped me get into my new car in a fast efficient friendly way ...glad I found this smashing company they make me feel so secure ...5 star

5
Date of experience: Oct 26, 2023
sybernova54
Excellent company easy to use and…

Excellent company easy to use and competitive rates definitely use again for car finance

5
Date of experience: Oct 25, 2023

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