Review Time
Appalling complaint handling following a forced return of a purchased vehicle. Dealer wanted car back and it took Close Brothers FIVE MONTHS to return car to them before I could get my refund. Complaints team were clearly poorly staffed, never picked a phone up, and never called me back. Expectedly poor service from a well known bank.
I lodged a complaint in November when the engine of a car clearly unfit for purpose and financed by Close Brothers failed on us. I was told that I would be assigned a case handler and that the case would be resolved within 56 days. I spoke to a case handler once, and sent off all the evidence required. I e-mailed and phoned on many occasions as the 56 day period came up and had no response in that time save for an apologetic e-mail saying that my case was progressing.The 56 day period came and went with no further information, I then had no choice but to escalate the matter to the Financial Ombudsman. Surprise, surprise once they were involved the case ended up being resolved in our favour, the contact from Close Brothers improved - the service was so poor we received compensation over it.I received appalling service from Close Brothers over my complaint, it is clear that they need a complete overhaul of their investigative practices and they need to weed out staff who are not doing their jobs properly.I would not recommend taking finance on with Close Brothers, if something goes wrong they will not deal with it - extremely shoddy customer service.
Avoid avoid avoid( Audi Sc08 xjk ) We are now 2 years and 3 months into trying to get my claim resolved they have now taken my car back after it only worked for 3 months I was ment to get a full refund after 4 days it has now been 8 weeks still no money they don't answer the phone to me or my ombudsman. I have asked to speak to a manager many of times my last response was you can only speak to them face to face what a load of crap 😂 if that's the case though it's worth a drive to get my anger out with this whole s*** show. All they had to do was refund the money it's not difficult and now someone else has my car got it cheap at auction got it fixed and it's now back on the road when my case is still open and I still have no money I'm sure legally this is not aloud so if you can please get a manager for once to phone me about this recent situation it would be much appreciated 😁
Claim your business profile now and gain access to all features and respond to customer reviews.
janbasktraining.com
pepsi.com
merlincycles.com
familyassistlegalservices.com
foundation.harmonix.life
insurte.com
novunavehiclesolutions.co.uk
sterlingsleep.com
fuaark.com
gabb.com
