closebrothers.com

3.7
3.7 Based on 1.2K reviews

...

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Average Rating

3.7

/
5

1.2K Reviews

5 Star
64%
4 Star
3%
3 Star
2%
2 Star
2%
1 Star
30%

Filtered Reviews

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Review Time

Celestia C.
Fantastic experience with the service!

We bought a vehicle from the company four years ago, and it has been fantastic. The representative was excellent; he helped us with everything, arranged financing, and even had the car delivered. He went above and beyond. I would highly recommend anyone to use this service; they will assist you, even if you receive benefits.

5
Date of experience: Dec 03, 2025
Clive S.
Great experience with vehicle purchase

We bought a vehicle four years ago, and it has been fantastic. The representative was exceptional, handling everything and arranging financing. I highly recommend this service; they will assist you, even with benefits.

5
Date of experience: Dec 03, 2025
Spencer Anderson
Kudos to the team

Well done. The professionalism and friendly communication from the staff deserve recognition. I am grateful for their support.

5
Date of experience: Dec 03, 2025
Charlton Morris
Smooth van purchase experience

The service made the process of buying my new van very simple; they were incredibly helpful throughout.

5
Date of experience: Dec 03, 2025
Jeffery Wright
Very supportive and transparent

The team is very helpful and quick to assist with all inquiries, keeping you updated with no hidden surprises.

5
Date of experience: Dec 02, 2025
Daniel
Extremely frustrating experience!

This has been an absolutely horrendous experience! Trying to cancel my policy was a nightmare. After finally reaching a representative, I was shuffled around multiple times. What should have been a simple task turned into a frustrating ordeal where I had to repeat my personal information to several people and automated systems just to pay a cancellation fee. It's shocking how difficult it is to give them money! I will never use this service again. Where has the personal touch gone? I'm appalled by the customer service level.

1
Date of experience: Dec 02, 2025
Lawton Smith
Easy access to financial advice

It was very easy to contact the team and obtain financial advice. Overall, it was a very positive experience.

5
Date of experience: Dec 02, 2025
Vivian B.
Difficult to work with

Dealing with this service has been frustrating. My preferred dealer insists on using them, but despite a solid credit history, I was refused credit twice. They demanded detailed information about my finances down to every penny I spend monthly. After all that, I was denied again. I will buy my vehicle outright and avoid this service in the future, ensuring my family does the same. Avoid at all costs!

1
Date of experience: Dec 01, 2025
Jeb Butler
Outstanding experience

My experience with the service has been excellent; it’s quick and easy, and the staff are friendly and very helpful in achieving my goal of owning my first motorcycle.

5
Date of experience: Nov 29, 2025
Kimble Brown
Great service for financing a car

I financed a car and received great service. The forms were easy to complete via email, and I would use this service again.

5
Date of experience: Nov 28, 2025

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