Review Time
The whole set up was made very easy and hassle free I’m due to collect the vehicle on Friday. The trader I brought the car from recommended close brothers who I had used in the past and each time no problems using you guys again
Have just picked up our new vehicle and would highly recommended the services of Close Brothers Finance to anyone.The whole process took place extremely efficiently and was super quick. Would not hesitate to used then again in the future. Many thanks to the whole team!
Quick, easy and straightforward. No hassle and very easy to arrange, I hardly had to do a thing. Flexible and well within budget.Can’t wait to collect my car this week. I’d definitely recommend and will be doing so to anyone who I know!!!!Keep up the great work in a time when everything has a hidden cost this was so transparent
What went wrong is the question, the answer is where do I start.In simple terms, I bought a car on finance, it broke after 2 weeks, I rejected the car on the grounds it wasn't fit for purpose and it took 9 months to resolve and I didn't get a full refund for the 9 monthly payments I had to make. The refund equated to 3 monthly payments. In addition the customer complaints team were nonresponsive, that is they didn't return any calls, answer any emails. When I spoke to the customer services team, they couldn't help and advised that they had a shortage of staff. NOT MY ISSUE CBF! To rub salt in the wounds they even stole from me. Once the payout had been made, the skeanky buggers took an unauthorised payment out of my account. When challenged, I was advised that it was my fault for not cancelling the DD. They also stated that it would take 5 to 7 days to return. I have once again contacted CBF regarding this demanding compensation, yet they fail to respond. Absolutely disgusting behaviour and no accountability.Buyer beware!!!
Ive used close brothers finance for years and years on various cars and bikes over the years , when dealers offered me lloyds finance i asked for close brothers as theyve given me a great service and never ever refused me finance so use this company in my opinion i think theyre hard to beat ... sean mac
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