Name: closebrothers.com
Telephone: 000000000
Rating: 3.7

Buddy Foster Guest

2 years ago

Excellent service.

All straight forward and easy instructions to follow. Thank you.

Date of experience: Jun 25, 2023

Byron Kelly Guest

2 years ago

Fantastic customer care ‘2nd to none ‘

Fantastic customer care ‘2nd to none ‘They do exactly what they set out to do ‘Very polite and friendly ‘

Date of experience: Jun 25, 2023

Cameron Harris Guest

2 years ago

Fast process

They proceed the application very fast and communication was great through dealer. Good rates for a car finance with different options of pay in full or partly later or within any time of term.

Date of experience: Jun 22, 2023

Uriah Guest

2 years ago

Quick and easy . I was surprised at the speed everything…

I was surprised by the speed everything was sorted . And they did not keep me on the phone for ages asking for information about my finances. I have used them before and I would use them again

Date of experience: Jun 22, 2023

ToOonZ16 Guest

2 years ago

Excellent customer service bought a…

Excellent customer service bought a bike had it sorted in half hour. Thank you

Date of experience: Jun 21, 2023

Minna Adams Guest

2 years ago

Went to purchase a car finance/ CHECK THE RATE OF INTEREST

Went to purchase a car, enquired regarding what the interest rate was on their car finance. Before I knew it without being told the overall interest rate - I was told I was accepted. Luckily I came home and opened the agreement before signing. To loan 10K they where going to charge me over £6,000 I felt sick. I rang Ratesetter and got it for just over £2,000 interest rate. A company I love and offer fantastic rates. Please seriously think before just taking a rate from Close Brothers, look at what they are going to charge you - If you have a good credit rating. Stay as far away from these Cowboys as possible. I was not concentrating and nearly made a huge error. I am pretty sure rates like this should be illegal - or at the very least displayed in every car sales room, before they ask you to hand over your details.

Date of experience: Jun 20, 2023

Neibaf78 Guest

2 years ago

Very fast and informative as process…

Very fast and informative as process was made easy,

Date of experience: Jun 20, 2023

Luna B. Guest

2 years ago

Nr 1,the best!

Date of experience: Jun 20, 2023

Bruno Parker Guest

2 years ago

It's appears the customer services are…

It's appears the customer services are reluctant to make contact with me. I had my bank account hacked so the bank froze everything whilst it was being investigated. My direct debit to close brothers failed. They sent me a letter stating they would approach the bank at a later date and hit me with a late payment charge. I contacted them and explained the situation via email (i had to wait for a letter from them to get the email address) as I had searched online for a contact number or email address but couldn't find anyone on their site. When you click on contact us it just refreshes their Web page. I heard absolutely nothing back from them and they just took the payment and charge any way. This was after two emails were sent and 8 days had passed. I would understand if I had deliberately missed the payment but I tried the same day the direct debit was due to contact them so it wouldn't be late but couldn't get anywhere. A situation that's out of someone's hands does not make it right to charge a fee especially with the cost of living at the minute. I will be seeking alternative insurance elsewhere.Thanks for the reply. I have already sent the agreement number in the emails

Date of experience: Jun 19, 2023

Merilyn Brooks Guest

2 years ago

Sort of mentioned my interest in a…

Sort of mentioned my interest in a car,was directed to the personal who's department it was.Was so quick to be accepted really chuffed with overall experience. Thanks very much.