Review Time
i have Purchased with them 13 items, and all are not working now. All my customers' websites are down. I requested a dispute only for 2 items, but they sent an email saying that I have to cancel the dispute with PayPal for access to my account, and now they have locked my account.
I strongly advise against purchasing any product from Envato's website. Their customer service is poor, and they do not respect buyers as they do sellers. Many products are sold by Indian sellers who provide low quality products. If you request a refund, it is often denied without proper investigation from Envato's customer support they simply side with the seller.If you open a dispute through PayPal, Envato will block your account, preventing you from accessing previous purchases. Even if PayPal rules in your favor and refunds your money, your Envato account will remain blocked, and you will lose access to all your previously bought products.If you see a product on the Envato store, I strongly recommend checking if the developer sells it on their official website. Purchase it there instead. If the product is only available on Envato, consider looking for an alternative, or you risk losing your money with no chance of a refund.Save yourself the frustration avoid buying from Envato and CodeCanyon.
they're a scam website. misleading scripts with intent to deceive buyers, and when you buy its only then you find out all the extras you have to buy for simple feature that should be included anyway. when i requested a refund from them they made it clear that its down to the author to agree to that. so i disputed the claim with paypal when i read up CC's reviews and found they dont issue refunds. since i opened the case i got emailed by envato telling me to close my claims or my account stays locked, and ive bought from them before which will be unusable to me if i keep the claims. if i did did close the claim i have no buyer protection and with them known to not issue refunds thatll leave me in a bad situation. stay away from this company avoid if you can. sady its a case of trustpilot manipulation with 1.5/5 the only legit reviews are the bad. the good are bots.Update They still haven't replied to my PayPal disputes due by December 17th. They are scum.Final update PayPal closed the cases in my favour and refunded me. They never did reply.
When the purchase code did not work, I contacted support for help I even gave them access to my website so they can see that the purchase code does not work they kept insisting I contact the author for better assistance, but the author did not get back to me. I filed a Charge-back dispute with my credit card issuer and was able to get my money back plus the seller was hit with a penalty fee. I tried this code for 5 months on 30 websites it just did not work. I'm so glad banks give you up to a year to file a dispute.Now they are asking me to make a Video of me trying the purchase code, what a joke...
I bought a product and it had a defect and I tried to fix it with the author but he couldn't and he doesn't even know what the reason isI filed a complaint to get a refund but they refused and told me the problem is in the PHP version you are working withI asked him what version solves the problem and he replied with this responsePlease note, researching the item compatibility is responsability of the customer.
I've had a frustrating experience with Codecanyon's review moderation system. After purchasing a product that didn’t perform as advertised, I left a constructive, non-offensive comment highlighting the issues I encountered. To my surprise, my comment was flagged for review and eventually removed. It’s disappointing to see that negative feedback, which is crucial for maintaining transparency and helping future buyers, is being deleted rather than addressed. This practice undermines trust in the platform, as it seems they’re more interested in protecting sellers than ensuring customers get the quality they paid for. I expected better from a platform that claims to prioritize customer satisfaction.
The description of the product was deceptive. It was basically the same product I had with a different name and version number. So when I purchased it I expected it to have all these upgrades. It did not. I have asked for a refund, supplied all the documentation they asked for but no refund. I built websites for small business and have used code canyon several times in the past but will not use them again and will not recommend them to anyone else. They are deceptive and do not give refunds even after you have supplied all the information they asked for. Very dishonest.
Claim your business profile now and gain access to all features and respond to customer reviews.
