Review Time
Challenge Met!I had an obscure Vectaire kitchen hood extractor. My parents live in a flat, where the previous owner had left the carbon filters off, so we had no reference units to check against. The make/model yielded no results on the internet but I reached out to Rio at Cooker Hood Filters. With a bit of detective work he found the ones he thought would fit and with our joint approach we tried them and they fitted just like the original. Other flat owners in the building and in other installations of similar more industrial designs to the buildings extraction system, with the same model should now find risk free purchases via Cooker Hood Filters. Great news, great service!
Website lists filters as being compatible with certain models when in fact they are not. A lot of back and forth for this to be recognised by the company before they would issue a refund. Even then, no apology, no attempt to ship the correct product, no acknowledgement of the wasted time involved due to their error. Would not recommend on account on unreliability.
So pleased with the customer service I received from cooker hood filters. I’ve been struggling to find an aluminium mesh filter for my cooker hood for ages. Can’t seem to find anyone who stocks the size I need. I contacted cooker hood filters with my requirements and they were so helpful and with a few questions and a bit of info they were able to provide me with the correct filter I needed. I ordered them and they arrived within a few days and the fit is perfect. Rio was my customer service adviser and they replied to my emails within the hour. I couldn’t recommend this company highly enough.
Struggling to find replacement filters for my extractor due to no model numbers etc. Tried cheap generic options via Amazon but no accurate fit. Contacted Cooker Hood Filters who responded immediately and after collecting my measurements they sourced the perfect items which I received within 2 days. Great company to deal with and will certainly use them again. Highly recommended.
They were just so helpful - as well as prompt and great value. We couldn't easily find the right brand and model of cookerhood filters for the cooker when we moved house, and customer service adviser Rio could not have been more helpful in making sure we ordered the right part, and were able to return an incorrect one.
I placed an order for a NEFF extractor fan, which I had been searching for some time. I finally found it at a reasonable price with Cooker Hood Filters. Unfortunately, the item arrived damaged. However, upon contacting them through their contact form within half an hour, the issue was promptly resolved. They agreed to dispatch a replacement. I found their service to be superb, and Rio's handling of the issue was exceptional. Such excellent customer service is hard to come by these days.
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