Review Time
I have ordered, in the past, a few of the UVS100 Custom Sunscreens, even turned friends and family on to the product. My beef is that I just ordered another one and do not recall being told that the production time would take over a month, at the time of purchase. They did fully refund my order, upon calling to complain, however I was given the same old talking points "supply chain issues and softwear change". Get a different vendor please, I hate to look elsewhere, but I am...
I did not receive my full order from Covercraft. I ordered Carhartt front and back seat covers for my truck. Only received the back seat. No customer service response at all! Multiple attempts to call and contact direct through Covercraft website message. I have not heard nor received and information at all! EXTREMELY DISAPPOINTED with COVERCRAFT! DO NOT ORDER ANYTHING FROM THEM!
I bought seat covers that show up 6 weeks later. Made in Mexico and very poor quality for expensive seat covers. Covers don't fit even though custom order done correctly by make and model. Covers have several holes in seams and are defective. Return them, it takes over a month to get a refund and cover craft steals $96 for me returning a defective product instead of giving full refund. WORST COMPANY!! DON"T BUY ANYTHING FROM THEM!
I ordered a car cover as well as a dash mat. The cover came and fit like a glove. I love it. My only concern is that someone will steal it! The dash mat wasn't a good fit so I sent it back. They worked w/ me on shipping and the restocking fee. I'd order from Covercraft again. I'm not sure why they get low ratings because when I encountered a problem, they worked with me and actually, the cover I got was quality. I wish the dash mat would have fit because it was really well made.
Bought many sets of seat covers from this place as I have three trucks and get rid of them every three years.This last set of covers I bought in Feb. fits very very loose. So I washed them hoping they would shrink and fit better but they are still loose. Call and they said not our problem. Last set of covers I buy from them.
I regret writing this review because this company seems the type of the business that is concerned about customer satisfaction; however, my experience with my recent purchase was lacking in quality. I purchased a set of mats that were supposedly plush and custom fit for a luxury type vehicle. I already had some mats that I was satisfied with other than the holes to fit the front weren't there since they were purchased from an auto store. The price for these were almost five times less than the Covercraft mats. I honestly was disappointed when I received them; I almost cried since I had expected much more. The color was awful, the holes for front were off, the material was hard and just appeared to be the very cheapest brand of mats that one would purchase from a discount store. They had the appearance of mats to be placed on your back porch to clean feet. I must say that Covercraft did make returns easy, but they charge a restocking fee as well as the shipping fee is the responsibility of the customer. I lost over $40 with return shipping; although, Covercraft did waive the restocking fee. I would have ended up with almost nothing out of the deal had they not waived the restocking fee. Still, I lost half of the purchase price because of shipping. One should consider the factor of return shipping cost and restocking fee before placing an order. I considered these factors but I thought I would be receiving some obviously real custom-made mats and of course would be satisfied.
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