Review Time
I give Covercraft a "1" ONLY because it's the lowest I can go. After ordering a sunshade for my 2020 Tacoma, I received a sunshade for a 2020 4Runner. Instead of issuing a replacement as I requested, the company refunded my $80--but only after forcing me to pay for the $20+ return mail. Meaning the mixup cost me 25% of the original price and I still don't have a product. In terms of the return process: It's easier to send mail from Siberia! First I had to call. Then I had to wait for an e-mail. Then I had to take pictures. Then I had to return the product. The process took better part of a month. In the meantime, Covercraft's Marketing Team sends as many as THREE sales e-mails per day--flooding my account. Never... again, Covercraft. You've lost a customer for life.
Wrong bottom sent, poor instructions and poor customer service. I spoke to 3 different customer support individuals and received 3 different instructions. Then they are charging me 25% restocking fee to return their poor product. I highly advise NOT to purchase from this company!
Basically, I purchased a $850 tarp that I could have gotten from a hardware store for $100. I am in total disbelief of what I received for the amount I paid. I can't even put this cover on the car without fear of scratching the paint. I had to purchase an additional $680 cover to put on the car first just to protect it from the $850 cover. These are the last covers I'll ever purchase from Covercraft Industries - The no return policy is in need of review in my opinion.
I purchase a custom Carhartt Sunscreen for my 2025 Lexus GX 550 that has significant gaps at both sides and below the rearview mirror. There is no pillar or rearview mirror interference that would interfere with a good fit if properly measured and constructed. This is just poor quality and attention to detail during measurement and manufacture. This new sunshade is made from thin, flimsy material. The storage bag is 8-10" too long, again not a custom fit just a generic bag. Receiving box says this is for a 2024 Toyota Landcruiser/2025 Lexus GX 550 and these are significantly different vehicles and NOT the same windshield, shape or dimensions. Given this is supposed to be "Custom" fit for my vehicle I am extremely disappointed. This is my 4th Covercraft sunscreen over the years, the most expensive and the only one that fit so poorly. I will not recommend or purchase another Covercraft product. At $133 paying for and expecting a quality product I think it sad that the company products have dropped so low.
After decades of being a loyal customer for Hovercraft products and the companies it has acquired. I will never purchase another product. The seat covers for my 2025 did not fit and were candidly not what was described. After contacting them they refused to accept my return. Do not buy any of their products go elsewhere.
This cover fits nicely and looks great on the car. It also repels water very well and does well in the wind without extra wind straps. I bought this cover in September of 2024 and recently had to go through the return process due to a rip that developed in it. After a little back and forth they agreed to have a look at it and did end up doing a warranty return and replacement on it. Thanks to the people in customer service who helped resolve this issue.
Ordered a set of front covers for 4Runner, paid over 300 for supposedly fitted covers that included headset and console. Order was a week late. It did not include console cover and is not fitted, it is 'custom' which means 'lose' fit. Called to return and was told I would have to pay not only shipping but also restocking fee (TBD by them once received and it could be anything between 30% to 50% of cost paid). A truly 'fitted' set of covers would be approximately 500+.Just tried to install; passenger seat cover does not allow for seat adjustment controls so this not for a 'Limited' model of the 4Runner.
UPDATETheir customer service has NOT contacted me since they told me I could cut my cover to make it fit! If they working with me to resolve the issue, that’s news to me ! I ordered custom seat covers for my 2016 jeep wrangler which cost over $700 and took weeks to get. The drivers side front seat cover has an opening which is supposed to go over the seat lever but the opening is too small and it does not fit or go over it. After sending 3 emails with pictures showing the issue, I finally got a response telling me that I CAN CUT THE OPENING TO MAKE IT FIT! So, I am supposed to cut my custom cover to make it fit correctly 😡 This company is terrible and I would never recommend them to anyone! They don’t stand behind their product.
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