Review Time
Covercraft customer service is one of the worst I have ever delt with. I ordered car seats twice that did not fit and returned them, after paying to ship them back to Covercraft only to receive a partial refund after they stated that they would be waving any restock fees. The amount refunded was close to half of what was paid. DO NOT DO BUISSNES WITH COVERCRAFT.
Our company ordered floor mats for one of our new work trucks. When the order arrived it had the incorrect rear mat for the truck, and this is where the trouble began. I have talked to customer service multiple times, no resolution. I then emailed the company, no response. I called again to talk to a manager and was told she was in a meeting, that was 24 hours ago with no call back.I would not recommend doing business with this company. All further purchases for our fleet will be made with one of their competitors. The lack of respect for their customers is evident and I for one will not do business with a company that treats their customers this way.
Based on a previous experience with a Covercraft sunscreen, I ordered two more for my other vehicles. The one for the Ridgeline fit fine. The one for the Envision has way too large a cutout for where the mirror has to clear the screen. After sending photos I was told three times that the cutout was so the screen can fit over the mirror. Three times I replied that I understood that, but it was too large. When asked if I wanted to return it, i said only if you’ll send me one that fits better. Otherwise I’ll stuff a cloth into the opening. I was informed they would not do that. Again I was asked if I wanted to return it. I referred her to the previous email with the same question and my same answer. Covercraft thinks they can do no wrong. I’m out $100 because they refused to see if my criticism was valid or not. The way I kept getting the same questions and answers I wondered if I was dealing with a human or AI. Bottom line…..if you order one. It might fit, it might not.
I ordered a specific dash mat for my 2024 car—which make and model I described I detail—and received essentially a thin nylon carpet with thin elastomer backing, cut to fit so badly that I couldn't get the thing into the dash space of my car, nowhere near that. Returns agent said I had to take a photo of the thing not fitting, so I explained why that was impossible. After another round of emails I just rolled the thing into the box and delivered it to our Sustainability Center, where I hope it gets melted back into the nasty thing from which it came. I'm only out $25 but I really think buyers should beware Covercraft.
Easy to order, high quality product.Ordered the UVS 100 car sun shade for my windshield, as we don't have a garage and summer heat is brutal. Impressed by the quality of the sun shade - it's well made, sturdy, and fits perfectly. Definitely going to check-out their other products!
They don't stand behind there products and there customer service manager is more like dealing with an insurance company than wanting to help. The quality of the Carhartt seat covers was just awful (holes don't line up, really bad fit, seams coming apart, and etc.), and they lost my order. This was never resolved and now they stopped responding. In my opinion and based on poor products (that they make) and bad customer service, I would not recommend them to anyone.
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