Review Time
In 2020, I purchased a truck cab cover for my 2017 Chevy Silverado. Within 1.5 - 2 years the material started ripping around the extended mirrors. The material ripped right along the seams. I just missed the four year warranty, even though I showed the extensive repairs I completed and the deterioration that had been done much earlier. Yes, I did repairs because I sew and thought - shoot, I need this cover. Even if replaced, I doubt any new cover would have stood up to normal wear and tear. My 2017 truck has 11,000 miles which shows how little it's driven, but needed when necessary. What a waste of $460. And they would only offer a 10% discount. How does that work for a budget? Don't waste your money.
I ordered a custom cover for my teardrop trailer. The measuring guide had several vertical and horizontal measurements to assure the custom fit. I read the vertical measurements in error and measured to the bottom of the trailer instead of the ground. My bad. The cover that showed up was way too short.After working with customer service they pointed out the error and had offered to alter the my cover if I shipped it back. A very generous solution to my problem.Thanks Jackie for the help and quick turnaround!
If I could give a negative 5 star, I would. I was due a replacement RV cover because their Class B Hydro UV Cover straps disintegrated in less than 5 months! I ordered up my replacement then called the very next day to change the ship to address but the change was never made. Long and short of it is that their staff and shipping department are the definition of dysfunctional. Their ability to communicate and/or track their FedEx shipments is nonexistent! Timing of this cover's arrival was critical as I'm on a plane tomorrow leaving my RV sitting in the hot Phoenix sun for FIVE months! This is infuriating! I was due a replacement but because of their ineptitude, not only was I denied but my RV is now unacceptably exposed during this winter's storage.I talked to Manager "Mike", who seemed to indicate this was all ok because it was my fault for changing the address and "it's just a warranty replacement anyway!" Then he actually hung up on me! Unbelievable!Stay away from this company! They're horrible!
I ordered a sunshade for my truck off their website. I entered my vehicle information and it said it would fit. After I received the sunshade it did not fit as my truck as it has a heads up display and the shade did not have a notch for it. After contacting customer support for a return I was told I would have to pay to ship it back and pay 20% restocking fee. They said that’s their policy even if it’s their fault. Be warned.
After purchase I did not receive confirmation. Had to call and wait for 20 minutes to receive confirmation code, then was told it would not ship out for up to 10 days then another 5-7 days for arrival. Why would you offer next day shipping if your processing alone takes 10 days? Very disappointing experience but after reading reviews I’m not surprised.
What a terrible experience to have ordered seat protectors for our new 2024 ford explorer! This company is third world customer service and no wonder people use Amazon!! We ordered the black front seat protectors and they are awful and we called to return. The persons answering the phone finally after jumping through a maze of numbers for this and that she said sounding like I woke her up from bed hello that’s it! She was unprofessional and said I cloud return but at a 20% loss plus pay for return shipping in a voice like how dare you say that! Run folks
I saw these reviews after I purchased and had some concerns, but I had a great experience and have come back to order again. I had some order questions the second time and they were very knowledgeable about my exact vehicle which was helpful. The quality was much better than what I've gotten from others.
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