Review Time
Updated 10/92025A member of leadership team responded immediately to my complaint and resolved my issue within one hour. The flawed sheets are being replaced and she submitted the claim on my behalf. it doesn’t get any better than !
I have been a great customer for many years and I recently needed to return some twin XL sheets that just did not stay on my mattress. I have sent 3 messages to support and have tried to call as well. I have been ignored on every request even though the company offers a 100 day sleep trial for their sheets. I even mentioned just giving me a credit for the sheets and still NO RESPONSE FROM ANYONE.
Ordered sheets as a gift for my son and daughter-in-law. They received the sheets, never opened or used, but did not like that material and returned. Its been over 30 days and they still have not processed a refund. Each time I contact them, via phone or email, and its been a half dozen times, they say they have item but they are inspecting item and also they have a new warehouse. They refuse to refund me and keep delaying. Buyer Beware.
This company seems very scammy. They charge a ton of money for what seem to be average quality products that can be found for a fraction of the price on Amazon. I ordered a pair of pajamas in a long size based on the advertised inseam length, and the pajamas I received were approximately 6” longer than the listed length. I’m tall with long legs, often needing longer sizes, and these came down over my feet. I tried to process an exchange online and even though I was within the exchange window, the automated system told me I was not eligible for a return or exchange. I proceeded to try contacting customer service multiple times, during business hours, and no one will respond. Their chat bot simply asks for an email address and says someone will get back to you, but no one does. I emailed several times as well.
Quality has gone down significantly since this company first appeared. I have had holes appear in several items that I have purchased and more than one warrant claim if ignored by this company on items that were clearly defective at the seams or so paper thin that a light breeze would rip them. I've compared newer purchases to the thickness of items from several years ago and there's a major difference in fabric texture, weave, and thickness. Customer service is lacking. Why am I paying the same or more for a substandard material that I'm not sure is even what you claim it to be (and also won't honor your warranty and make me file new ones and ignore those too).
I bought their pillow based on their reviews… But let me tell you that the pillow is horrible. It’s pretty flat, which is what I was looking for, but it’s hard and lumpy. Literally a $10 pillow from Kohl’s is better than this one. This company has done marvelous on their marketing to make them seem like a luxurious company, including being supposedly “Oprah‘s favorite”. But let me tell you I will never shop from them ever again. I tried to contact customer service twice and it took several days before they got back to me, and the restocking fee is outrageous to return something. The worth of this pillow is nowhere even near what it cost to buy. It. Buyer beware with this one… This pillow is terrible quality. I wouldn’t be shocked if they didn’t alter their reviews by one not publishing the low rated ones…
I'm so disheartened with Cozy Eath's new customer service department. It is obvious it has been sourced out of the U.S. I'm also disappointed in the fact that the corporate office does not reply to emails, even though the owner, Tyler sends out hand-written cards, (which is appreciated). I've attempted several times to send emails and spoke to several customer service reps, to resolve an issue, to no avail. I've been a loyal customer for several years, and have referred them to a wide range of friends, family, on social media, etc. I'm very pleased with the product, the best sheets I've ever purchased. I just hope the customer service department will improve and someone from corporate will reply to their customers. Thank you!
Predatory pricing- I bought some clothing and found out 2 months later that I overpaid by over 40% as they “reduced” their pricing. This was already after taking into account a $100+ “discount” they provided at the time of original purchase - I still overpaid by 40%. They’re nontransparent and shady. And frankly the clothes are not that great. I regret giving them any business.
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