Review Time
The first time I ordered, the delivery was a little slow but it was during lockdown so fair enough, I got what I needed in the end. This is second order I've placed, the delivery was faster I think, but my entire delivery was wrong. On the invoice, it was correct, and things were 'X'ed, and I got delivered a random selection of Spectrum Noir markers. Spent a lot of money for reinkers and illustrator pens, 20 items in total, and got delivered 12 markers.
I have the Gemini JR and the GOVery disappointed in the GO it literally ate the magnetic sheet....I have had it one month and have had to replace the magnetic sheet and the plastic shim(which was warped beyond my expecttions)....AND, I have had it with replacing ALL of the plates on the JR the quality control for these plates as far as I am concerned and millions of others is VERY POOR! When you have to search the entire USA to replace them you know that everyone else is having to do the same thing.....IT WAS A VERY POOR INVESTMENT FOR ME TO SAY THE LEAST!
Fed up with replacing the plastic plates. Followed the advice DILIGENTLY yet the plates still crack and break from very light use. Either the plates are faulty, the advice is faulty or both. I’ve reported it to Watchdog as CC seem to be little more than thieves taking money from people for faulty goods. They seem to assume customers are stupid. I’m quite happy to video my crafting, following CC advice for plate preservation, just to prove how absolutely ineffectual their advice really is.
Blimey, what a lot of negative nellies. I can honestly say I have been very pleased with all purchases from cc. The products are good quality and the value in the mystery bags is incredible.Yes delivery is a little slow, but we are in the middle of an epidemic.Customer services are far more helpful than other companies, and I’m fortunate to have excellent courier drivers in my area
This is the first time I've had to write a review like this, because up to now I've only had good experiences. Some weeks ago this company through their TV show Crafters TV had a really nice deal: buy the Gemini machine and get $70 of free stamps, dies etc. The perfect birthday present for my upcoming birthday, or so I thought. I was a little bit reluctant buying an expensive machine online from a foreign country, but I decided to take a chance. The fact that in the TV shows the CC people come across as friendly and reliable absolutely helped! So I went ahead and I orederd my machine online during the 9th of July TV show. When I opened the box on my birthday however there was only the machine and not the extra items. I reported this to CC via mail, thinking this was a mistake and would soon be set right. The reply I was sent 10 (!) days later was a terrible disappointment and left me feeling like I was conned. I was told in a curt, matter of fact kind of way that in order to receive the offer I should have used a special order number that's shown on TV. The problem with that is that it is never mentioned during the show that it's only if you do so that you'll be getting the extra products. On the contrary, the emphasis is totally on the free extra products you'll be receiving. This is the first time I've ordered from this company and I won't be buying from them again due to their appalling customer service. I've stopped watching Crafters TV, because what seems to be a customer friendly attitude appears to be quite frankly 'fake'. I also encourage people from the Netherlands if they want to buy CC items to buy through representatives in the Netherlands. I've had good experiences buying from them. I sincerely hope my Gemini machine won't break down on me any time soon, because I have very little confidence in the service I'll be receiving.
I ordered the foil press and Gemini machine a couple of months ago. The conversion platform for the foil press shifted in the Gemini and ruined the foil press platform. The customer service people generously sent me a new foil press machine. This time I ordered the Gemini Jr so I wouldn’t have to chance the conversion plate issue again. I used the foil machine for two evenings. It will no longer heat. I am so frustrated with my experience. I followed the instructions and watched You Tube so I know I did not do anything that would have damaged the foil press machine. I love the machine......when it works.
I recently received an order one part of the order, which is what I actually wanted, but had to take 3 other dies along with it, was substituted. I wanted the die "BELIEVE". I WAS VERY DISAPPOINTED TO SAY THE LEAST. I would like the item to be sent when it is available. I was not given a choice.Thank you for your prompt attention to this matter.Mary Sue CaseyInvoice # 1007623/01 /4000566490
I have spent hundreds of pounds trying to complete my spectrum noir classique pens range and I am down to my last 21 pens. I previously accidentally ordered 2 of the same colour pen and after about 20 emails back and forth with customer services they credited my account with £1.99 to get said pen delivered it costs £3.99 I asked the advisor when I noticed the mistake I made if they could exchange it if she could exchange it for one I didn’t have she flatly refused to do this which I emailed her straight away. She said if I had rang they could have done something about it. So on Sunday I ordered 17 pens and I wanted to order a tn6 and tn9 instead for some reason the tn9 went through twice and no tn6 so this time I called as advised by the same advisor to sort it out. She said we can only cancel the order which I didn’t want to do I just wanted her to get one of them swooped out. How the hard can it be to just exchange for pen for an other. It’s just ridiculous and the customer service from crafters companion is one of the worst. I’ve worked in customer service for 20 years and if I was a customer and for the sake of one pen I would have gone above and beyond when crafters spend so much money knowing I have the last few to buy. I was going to move on to buy the illustrator range after my dealing with them with the classique once I’ve my full classique range I’m done after the NONE customer service I’ve recited absolutely rubbish customer service!!!
I purchased the Gemini Foil Press about 6 months ago and have attempted to use it on and off over that time. My biggest problem seems to be over foiling. It doesn't matter how low I make the setting it still over foils badly. At the moment I am trying to foil the Happy Birthday die that came with the machine. I have the setting to 2 and it's still over foiling badly. I have watched demonstrations on the TV and online many times and am frustrated that the foiling comes out very well for them but doesn't for me. I am disappointed as I feel I have wasted my money.
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
