crafterscompanion.co.uk

Lovely items and very quick delivery.

Date of experience: Feb 18, 2022

My Gemini die-cutter and embossing…

My Gemini die-cutter and embossing machine which was out of warranty was fixed including postage for £35. Absolutely superb and fast service. The link between DPD and Crafters Companion is also very efficient.

Date of experience: Dec 22, 2020

Love crafters companion and most of…

Love crafters companion and most of their products even though they seem to follow trends not lead, until I bought the Gemini die cutting machine. We are not allowed to discuss the problems with this product on their Facebook page, the posts get removed, but it has a serious issue with the cutting plates bending and breaking. They constantly tell people that they must turn the plates to get an even flex in the plates, but that doesn’t work, while the owner claims that she just buys new ones because she can’t be bothered to turn them. So known issues that make the machine either unusable or expensive to use, but no solution from a dragons den entrepreneur, disappointing!

Date of experience: Dec 20, 2020

hopeless delivery times

Crafters companion took two weeks to deliver a pack of card. When I stated this in response to a feedback form from them, they sent me a reply suggesting I was at fault. No hint of an apology.Do you think I'll use them again?

Date of experience: Dec 15, 2020

spectrum noir alcohol pens

back in 2011 i purchased the spectrum noir alcohol pens, at over £150 they were an investment but refillable so could last a lifetime. but i’ve been trying for six months to get a conversion chart for the new numbering system for refills with no success. allegedly they keep changing manufacturers, each time making the previous pens obsolete. save ur pennies and invest in copics instead!

Date of experience: Dec 15, 2020

I multiple items ordered on six…

I ordered multiple items on six different days! I have paid for all of these products! 1. Shipped wrong item-they sent UPS out the next day to pick up the item. They gave me a tracking number for the correct replacement. 3 1/2 weeks later this tracking number says never left for UPS pick up! Email CC and they reply track it! I have 5 orders that haven’t shipped yet in over a month! I don’t get replies or they lie and say it is shipped when it isn’t! I feel like I’m not getting products I have paid for! The rare order that I received-ALL had paid purchases missing! I am making a formal consumer complaint at my State Attorney General office if nothing has arrived by Friday! This feels like a scam! When will I wake up and see they are closed, I don’t have products and they have my money!!

Date of experience: Nov 17, 2020

I love the products, but now I hate the company!

I have a lot of CC product and have always been pleased with everything I have bought. So during the recent "Birthday Week" I finally ordered my long wished for Gemini Jr. I also ordered a full set of rocker blocks and a few other small items. The Gemini had added bonus of some dies, stamps and cutting plates. I was so excited. I placed my order Oct. 23. And I waited every day for my Gemini. On Nov. 6 I finally got my box from CC. I tore it open, only to find my bonus gifts, and the blending tools I had ordered, but NO GEMINI AND NO ROCKER BLOCKS! On the packing slip both of those items were checked off as though they had been packed with all of the other items. I went straight to email and fired off a request to have my order tracked and for someone to please contact me. RADIO SILENCE!!!!!! So I sent more emails to every email system I could find. I contacted them on social media, I tried to call the 1-800 number and got a recording. At this point I am out $170.00 and see no way to resolve this. If you really want CC product, order only through HSN. If you order directly from CC, there is zero customer support. I love the products, but now I hate the company.

Date of experience: Nov 17, 2020

Doesnt reply to emails

Doesnt reply to emails, doesnt answer the phone, items take weeks to get here and still missing one item. Not! impressed

Date of experience: Nov 16, 2020

I ve just bought both gemini hot foil…

I ve just bought both gemini hot foil press and gemini jr. They both worked fine over 7 days. Until today I never have more than 6 seconds on the foil press until I'm happy with the outcome. I lifted the top plate off and the card and the stamp had gone all the way through to the back off the card which I thought was unusual and when I looked at the card it was over foiled. I noticed the foiling platform had melted a bit and also had little holes in it. I am absolutely gutted because it had worked fine. Have I just wasted £300????

Date of experience: Nov 11, 2020

i bought the gemini a4 cutting machine…

i bought the gemini a4 cutting machine in april and ive used it about 150 times and had to buy 3 sets of plates which are not cheap ...i used to have a cut n boss and sold it to buy this what a stupid thing to do .. when isee the demonstraters using this machine their plates dont look like mine after 10 times i know my combinations really needs to be sold as ot cost affective

Date of experience: Nov 11, 2020