Review Time
I bought a Gemini Die and Embossing machine for my wife - we had trouble with it and out of warranty, so being an engineer, looked inside & found the problem to be one of the sensor levers had broken - a simple piece of plastic but vital for operation. Got in touch with Crafters Companion to buy a replacement part (easy to fit) and they responded they do not provide spare parts. First manufacture I have come across that do not do this and therefore be aware if you are considering buying this product - no spare parts mean when it goes wrong out of warranty - its landfill.Would not recommend.UPDATE : changed Star rating to 3 as Crafters Companion responded & confirmed again that they do not provide Spare Parts, but upped star rating as they do offer a chargeable repair Service. On my problem, I made my own replacement part and the machine is back to working order for now.
I bought the CC stamping platform and base together with 4 rotating background stamps.These seem to be hopeless. I've watched videos, tutorials and read the packet instructions but no matter what, these stamps just do not line up correctly. Except when I rotate the stamp and not the platform!! Which is not how it should be.Very frustrated and disappointed.
I was going to purchase the new rotating stamps with the Stamp platform and magnetic stamp platform. Left it in my basket as it was 2am to order in the morning. By the time I went back to it 8 hours later, the picture showing the Stamp platform and the magnetic stamp platform base had gone, and there was a message saying you have to buy the stamp platform separately. Create and Craft had the whole lot for just £5 more. So I rung customer services at Crafter's Companion and was told it was probably a mistake on their website at 2 am. The young lady didn't sound very sure though. Needless to say, I didn't place my order.
2 weeks have gone by and I still have not received a reply..I was advised to contact crafters companion in the usa which I did twice already.. still waiting for some sort of resolution to getting a defective kit with items missing etc...As much as I enjoy seeing the crafters companion products, they are pricey and different. As I did not purchase this kit, it was given to me for christmas, and it came from in think hsn..I am not sure if I will buy anything else from them due to horrible customer service. Hope my Gemini Jr doesn't go on the fritz and is under warranty.
Had this as a christmas present,used it once and now dosnt warm up,I got the extended plate too as I havnt got the junior and too difficult to feed thru as falls off.i was so excited to start using this but now a lot of money has been wasted as it wasnt cheap,I'm so upset about it.
Well my opinion of Crafters Companion is not at all high!! I have had problems with my Gemini machine and have not had one ounce of feedback or help!! I even commented on Sara Davies Facebook page and what a surprise the comment disappeared in a flash! All nice comments and nice reviews are shown on Facebook and shown proudly but when someone writes a bad review or got problems with the products the comments disappears!! I use to like Crafters Companion but they are not actually all that because they do not give a hoot about their customers! The Gemini machine is not all that either because no one has bothered to contact me to help me sort my machine so I've actually given up and I've gone out and purchased a better quality machine that actually cuts and embosses better!! In my opinion Crafters Companion do not care about their customers like they use to all they care about is the good reviews and don't give a damn about dealing with issues!! Will never part with my money to this company ever again...just a disgrace!!!
Fed up over needing to replace the plastic shims on my large Gemini machine, yet again, I did some homework and decided to try Polycarbonate. Ordered 2 x 3mm x A4 Polycarbonate sheets from Simply Plastic and they work like a dream! Lot cheaper too! Still flip and rotate just to be safe, but hardly any warping after about 3 months. Use it approximately 2-3 times every other day.
I wish I could review the cardstock I ordered but it is no where to be found. I place the ordered after/while watching the LIVE segment. I got a tracking number, but it is some GOD awful shipping company that NO ONE has ever heard of in the US. The parcel cannot be tracked using the feeble number that CC provided. I contacted customer service via email and was told, via email, here is your tracking number. PEOPLE...THAT NUMBER IS MEANINGLESS IN THE US. Not at anytime during the live show was it mentioned that the product was shipping from UK...not once!! If I had known I surely would not have ordered. Can they not, with all of the money they are raking in from the US, have a shipping location in this country??? BEWARE!! If my package is lost, and it appears it is, you will not be able to find out where or why. If you are going to ship to the USA, use a company that the citizens of the US can track. I am very soured on CC at this point. Don't believe me....go to DPD and use this (my) tracking number 15503232401276. USELESS!!!!!
Got an issue settled by crafters companion UK. I’m very grateful to Jasmine of the UK customer service. I also had a young lady , also named Jasmine, from the U.S. who tried to be helpful. Thank you both for all of your help!God Bless you both!
I started purchasing on-line just three months ago after I bought my gemini from a shopping network. Overall, I have been very happy with Crafters Companion website shopping and the quality of items received. I have even ordered a few of the “mystery” bags because I feel confident that the value will be there. My only challenges have been that I can find no way to check on-line for order status/tracking info after I received my confirmation email. Only on my first order did I receive a shipping confirmation email. On my last order I had not received an email after 7 days so I sent an email to their customer service department. I received a response indicating they had been very busy and the order would go out that day. Once the order went out, the shipment arrived pretty quickly. Between the craft days on a shopping network, the facebook videos and the many fun on-line specials/bundles and sales they are obviously doing very well indeed. Hopefully, they will beef up CC warehouse/shipping facilities to keep up with their very successful marketing team.
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
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