Review Time
Awful company I wouldn’t recommend ordering from them. I an STILL waiting for items that I ordered two months ago. If you email customer services don’t expect and apology because they will just moan about their own problems and not tell you when you can expect to receive your items. I have never known such appalling customer service in all my life and will never order from them again either directly or through QVC.
Utterly useless company.Ordered 8 days ago for somebodies birthday. They still haven't even shipped the item.With the excuse they've been too busy celebrating their own birthday to actually do their job and post out items people have paid for. In their own words they haven't posted any orders for seven days!Their Facebook page is full of people making the same comments.Don't give them a penny, you won't receive your order until they can bothered to deal with it, their paying customers are their lowest priority. You can get the same stuff on Amazon for cheaper and not have to deal with these lot.
God knows why would this company use Yodel as their courier - twice it happened to me. I'm sat at home waiting for it to arrive for 2 days, their tracking system doesnt work/stuck to yesterday's update. 1st was 5 months ago and now this, sorry CC but I'm not ordering items from there until you switch courier company. A real shame.
I used Crafters Companion repeatedly and it is my preferred craft supplier. I have spent a small fortune with them and I cannot understand how they do not score higher than this as I have always been satisfied with their service. Most importantly, I have always received my parcels and I am a platinum member. On the rare occasion there was an issue with an item their customer service rectified it quickly and to my satisfaction. They have always responded to any email enquiry within two days. I do find the plates of the Gemini warp faster than other die cutting machines, but i find it gives a superior cut, particularly with intricate dies, so in my opinion well worth the running cost. I love their products and their membership scheme is one of the best and completely free. Once you join you build up points and levels based on points earned when you spend on products and there are no hidden costs. Their paper and card are lovely designs and quality, and good value for money. I live off mainland so post can be a little slow, but is certainly comparable to many other companies and better than a lot. Overall I find their service and products great and would recommend them to others without hesitation.
I wish I had never bought mine even if you turn and flip your plates every time you use it ( which is a pain )the plastic shim still warps , I have spent a small fortune on new plates and shims and that’s in between straightening them . Once they have warped it’s not long before they go again after straightening them
I've read the poor reviews and was astonished.I inherited a Gemini die cutting machine from a dear friend who died. ( I was still using a very ancient SIzzix Big Shot.) It was so easy to use but next day I was disappointed to find it did not work. I rang Crafters Companion. For the amazingly cheap price of £35, they collected my machine - next day! - fixed it and returned it within a week. When I opened the box I found they had also replaced the old plates and given me a completely new set!How anyone can complain about poor service I do not know. I think they are amazing - and I rarely write reviews!
They treat their staff terribly. Mental health issues are rife due to bullying which they do nothing about. They Used to do quality products but now they break so easily and customer service is terrible. They also steal other artists work and ideas. Avoid like the plague
I bought a Gemini Junior in October 2021 and within 24 hours of buying it one of the base plates shattered. The shop where I bought it didn’t stock replacement plates and told me they couldn’t get them from the UK because of delays of supply due to Brexit. I eventually got a loan of one from a friend. Very recently the second plate shattered, ( 5 months old, only). I contacted the shop where I bought my machine again, they told me that they were still experiencing supply issues from the UK.and to contact Crafters Companion Customer Services. I did that and had my problems resolved very promptly. A lovely lady called Zara sent me on replacement plates, I am now enjoying using my lovely Gemini Machine again. Hopefully the plates will last longer. Thank you again Zara.Carmel, Cork Ireland
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
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