Review Time
One star is too much to give them. Seems in a bid for world domination everything goes out of the window. I've been mis sold products with stolen artwork. They block and remove people from their Facebook pages who are asking legitimate questions regarding mis sold items. Artists being ignored when trying to get answers as to why their artwork is being used illegally. One image is even of s murdered actor. Unethical. Bad taste. Worst company in craft. Avoid at all cost
will never ever purchase anything form them again they have no respect for their customers.They have pulled the wool over peoples eyes with their stamp products and false claims that they didnt have a right to and they are still being very frugal with the truth
Due to recent revellation in regards to false advertising & selling of goods by this company has known to be copies I will no longer be buying anything in connection with them. I feel this has been a deliberate act to make money out of us crafters & nothing else . I have read through many of these latest reviews & find it very hard to take in why such a well known company in the craft industry could be so discetful, employing someone who proclaimed & sold images has their own knowing far well this wasn't the case. Feeling let down is an under statement.
Previously a loyal customer of Crafters Companion I believed they were an honest company .That every purchase was good quality with good after sales service.What a disappointment to find they have no integrity & have blatantly lied .In particular about rubber stamps *supposedly* hand drawn originals of which neither claim is true. The images were STOLEN , no permissions or licences given to use them.In addition the images were processed through a programme that makes them appear to be hand drawnThe sold asbeing hand drawn originals ! Having been caught out selling illegal items there is a statement that they have contacted original artists & retro permission given. Again untrue as proven by this artist >.Marco Fiorilli About Stempunk Woman by Marco Fiorilli: It's seems that this matter has not yet been resolved. You are giving permission to use anyway my stamp and re-sell it. You are telling people you have contacted me and make an agreement. You are LYING. You all have no permission from me. Please clarify this immediately, to not incur in legal consequences.Make your own mind up, would you really trust a company that lie so blatantly?
I went to the Chesterfield Store to purchase fabric from the bolt. Two half metres at half price - £2.99 each and two at £2.00 each. The assistant who cut the fabric offered me the second fabric at £3.50 (after a minute or so on the calculator) - the piece was very slightly more than a metre but as it was the end of a clearance bolt I assumed it was discounted slightly. So £9.48 total. A minute later the same assistant came over to serve me at the checkout and tried to charge me over £16. I queried this and she had charged me full price for the first fabric even though it clearly said half price on the label she took the pricing information from. She tried again and came up with £10.43. I pointed out that she had said £3.50 for the second fabric to which she said "I got confused" (and that's with a calculator). Totally unprofessional and not even a muttered apology. I would have thought the ability to charge customers the correct amount is a basic prerequisite to work in a shop. Also extraordinarily stingy to charge down to the centimetre for a small piece at the end of a bolt which they are unlikely to be able to sell - other fabric shops don't do this. Won't buy from there again. I know the amounts are small but the issues involved are not.
My friend purchased a gemini. Less than 30 days of purchased it literally died and stopped working. We called 3x left messages and also emailed. This company didnt return any calls or e- mail. Im going to call the news channel that helps consumers with dead beat companies that take advantage of people. This machine is very pricey and for it to stop in less than 30 days is not acceptable. This company has the worse customer service. But I'm not going to let them get away with it. They are crooks.
Their US customer service is a joke. Phone calls go straight to voicemail and they never call you back. Emails are never responded to either. I had to file a claim through pay pal to try to get someone to contact me to get a return authorization to exchange a defective product. I still haven't heard from anyone. They obviously are just concerned with taking our money and have no interest in customer satisfaction.
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
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