Review Time
I contacted customer service to see if I could get a replacement box sent since my original was damaged in shipment so badly it couldn’t be delivered. They reached out to the seller on my behalf and made sure my son got a new book & activity box to replace the damaged one. Cannot thank them enough!
I purchased a subscription a few months back that was never fulfilled by the seller. When the seller was unresponsive, the Cratejoy team stepped in and quickly issued a refund. I appreciate that they support the customers as I am sure it is very hard to vet every seller on the site.
Originally I posted a 1 star review due to 1 company. I couldn't come to a resolution with that company but have not had any issues with any other companies through cratejoy. When cratejoy responded to me it was resolved immediately. All other companies I ordered subscriptions through have been professional and delivered in a timely manor.
The worst experience I have ever had with a subscription company. I was continuously charged after unsubscribing. I was then locked out of my account that hindered any sort of communication with the brand. I was able to get in contact with Customer Support TWO WEEKS after my "open ticket" with the support team. DO NOT USE CRATEJOY!
The worst experience I have ever had with a subscription company. I was continuously charged after unsubscribing. I was then locked out of my account that hindered any sort of communication with the brand. I was able to get in contact with Customer Support TWO WEEKS after my "open ticket" with the support team. DO NOT USE CRATEJOY!
This company is a scam. Do not, under any circumstances, start a subscription through them or any company they are associated with.I have been trying for months to cancel my subscription. Emails, logging into my account to officially cancel my subscription, removing my payment info from my account. They continued to charge me. Cratejoy cust svc is non existent. I've had to send emails, fill out tickets, fill out google forms. There is no actual people you can speak with--everything is form responses with no way to follow up. Avoid the hassle and never give them your payment info in the first place.
This company is a scam. Do not, under any circumstances, start a subscription through them or any company they are associated with.I have been trying for months to cancel my subscription. Emails, logging into my account to officially cancel my subscription, removing my payment info from my account. They continued to charge me. Cratejoy cust svc is non existent. I've had to send emails, fill out tickets, fill out google forms. There is no actual people you can speak with--everything is form responses with no way to follow up. Avoid the hassle and never give them your payment info in the first place.
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