Review Time
Everything about this was a joy! Your customer service is wonderful, your products are awesome, and the hours of fun that not only our grandson, but the whole family got from his monthly subscription has been incredible. A huge thank you from all of us!
Everything about this was a joy! Your customer service is wonderful, your products are awesome, and the hours of fun that not only our grandson, but the whole family got from his monthly subscription has been incredible. A huge thank you from all of us!
Cratejoy has been a fun find as a 25-year-old working from home! I love getting little surprises each month that brighten my space and routine. There’s a box for everything—self-care, snacks, lifestyle—and it’s nice to have something just for me to look forward to. Definitely a great pick-me-up
Im a subscription box addict, and Cratejoy is a great place to discover new boxes! However, sometimes it can be tough to get help when I encounter an issue so I often just prefer to order from the brand's directly but still use Cratejoy as a discovery platform
DO NOT USE CRATEJOY!!! They will bill you and then not send the merchandise.I, to be clear, subscribed to the Chic and Unique box, which is a seller within the huge Cratejoy bird's nest of bad management and the customer service (Chic and Unique) was WONDERFUL when there was a mixup. I got a full refund. The thing to do is go directly to the Chic and Unique website, which is run separately and stay the hell away from the Cratejoy Mothership which is run by pirates and robber barons.
If I could rate it less than a 1 I would. I ordered something for Mother’s Day, a one time purchase. I didn’t create an account but ended up having to to do so to try to cancel the next month. It wasn’t cancelled. I was charged for another “crate” . I have requested a cancellation on their website several times and nothing happens. Now they are attempting to charge me for another “crate”. It’s RIDICULOUS!!!
I used Cratejoy to get a Club Tac box. It showed up and was in a regular postal service box and not a Club Tac branded box and it turns out it was missing items. I ended up contacting Club Tac directly to see if what I received was correct and as I thought it was not. They could see my linked subscription from cratejoy but something shady is going on over at cratejoy and I did not receive what I should have received. Thankfully Club Tac is going to fix it and send me the correct items and then migrate my account directly to their site instead. The represenitive even told me that it should have been in a Club Tac specific box and not a USPS flat rate box. I will not trust cratejoy for any future subscription boxes.
I used Cratejoy to get a Club Tac box. It showed up and was in a regular postal service box and not a Club Tac branded box and it turns out it was missing items. I ended up contacting Club Tac directly to see if what I received was correct and as I thought it was not. They could see my linked subscription from cratejoy but something shady is going on over at cratejoy and I did not receive what I should have received. Thankfully Club Tac is going to fix it and send me the correct items and then migrate my account directly to their site instead. The represenitive even told me that it should have been in a Club Tac specific box and not a USPS flat rate box. I will not trust cratejoy for any future subscription boxes.
I would give this company a zero if I could. I purchased a subscription to Down the Rabbit hole box. I got my first box, but have not gotten any further boxes. When I attempted to contact the seller I get no reply. On contacting Cratejoy I was told they would contact the seller and so far nothing. I plan to report them to the Better Business Bureau if I don’t hear anything in the next few days. What a scam- I wished I would have researched them better before purchasing this subscription box.
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