cratejoy.com

3
3 Based on 255 reviews

Cratejoy is home to 1000s of monthly subscription boxes and crate clubs for all passions. Find curated gift boxes for all occasions and recipients, or learn how to start your own subscription box!...

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Average Rating

3

/
5

255 Reviews

5 Star
40%
4 Star
9%
3 Star
2%
2 Star
2%
1 Star
46%

Filtered Reviews

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Review Time

Miles P.
Everything about this was a joy

Everything about this was a joy! Your customer service is wonderful, your products are awesome, and the hours of fun that not only our grandson, but the whole family got from his monthly subscription has been incredible. A huge thank you from all of us!

5
Date of experience: Nov 14, 2024
SW99
Everything about this was a joy

Everything about this was a joy! Your customer service is wonderful, your products are awesome, and the hours of fun that not only our grandson, but the whole family got from his monthly subscription has been incredible. A huge thank you from all of us!

5
Date of experience: Nov 14, 2024
Lara Wilson
Cratejoy has been a fun for me!

Cratejoy has been a fun find as a 25-year-old working from home! I love getting little surprises each month that brighten my space and routine. There’s a box for everything—self-care, snacks, lifestyle—and it’s nice to have something just for me to look forward to. Definitely a great pick-me-up

5
Date of experience: Nov 11, 2024
corydo1544
I waited a month for my order received…

I waited a month for my order received nothing, requested a refund and never received that either. This site is a fraud.

1
Date of experience: Nov 05, 2024
Louella Long
Im a subscription box addict

Im a subscription box addict, and Cratejoy is a great place to discover new boxes! However, sometimes it can be tough to get help when I encounter an issue so I often just prefer to order from the brand's directly but still use Cratejoy as a discovery platform

5
Date of experience: Oct 30, 2024
Burton Smith
Find an Independent Subscribing service, NOT Cratejoy

DO NOT USE CRATEJOY!!! They will bill you and then not send the merchandise.I, to be clear, subscribed to the Chic and Unique box, which is a seller within the huge Cratejoy bird's nest of bad management and the customer service (Chic and Unique) was WONDERFUL when there was a mixup. I got a full refund. The thing to do is go directly to the Chic and Unique website, which is run separately and stay the hell away from the Cratejoy Mothership which is run by pirates and robber barons.

3
Date of experience: Sep 19, 2024
Pamela Brooks
NOT SO GREAT CRATEJOY.

If I could rate it less than a 1 I would. I ordered something for Mother’s Day, a one time purchase. I didn’t create an account but ended up having to to do so to try to cancel the next month. It wasn’t cancelled. I was charged for another “crate” . I have requested a cancellation on their website several times and nothing happens. Now they are attempting to charge me for another “crate”. It’s RIDICULOUS!!!

1
Date of experience: Jul 08, 2024
Julius Lewis
Something shady is going on

I used Cratejoy to get a Club Tac box. It showed up and was in a regular postal service box and not a Club Tac branded box and it turns out it was missing items. I ended up contacting Club Tac directly to see if what I received was correct and as I thought it was not. They could see my linked subscription from cratejoy but something shady is going on over at cratejoy and I did not receive what I should have received. Thankfully Club Tac is going to fix it and send me the correct items and then migrate my account directly to their site instead. The represenitive even told me that it should have been in a Club Tac specific box and not a USPS flat rate box. I will not trust cratejoy for any future subscription boxes.

1
Date of experience: Jun 07, 2024
Larry Lewis
Something shady is going on

I used Cratejoy to get a Club Tac box. It showed up and was in a regular postal service box and not a Club Tac branded box and it turns out it was missing items. I ended up contacting Club Tac directly to see if what I received was correct and as I thought it was not. They could see my linked subscription from cratejoy but something shady is going on over at cratejoy and I did not receive what I should have received. Thankfully Club Tac is going to fix it and send me the correct items and then migrate my account directly to their site instead. The represenitive even told me that it should have been in a Club Tac specific box and not a USPS flat rate box. I will not trust cratejoy for any future subscription boxes.

1
Date of experience: Jun 07, 2024
Charlie Fisher
I would give this company a zero if I…

I would give this company a zero if I could. I purchased a subscription to Down the Rabbit hole box. I got my first box, but have not gotten any further boxes. When I attempted to contact the seller I get no reply. On contacting Cratejoy I was told they would contact the seller and so far nothing. I plan to report them to the Better Business Bureau if I don’t hear anything in the next few days. What a scam- I wished I would have researched them better before purchasing this subscription box.

1
Date of experience: Jun 03, 2024

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Business Details

  • Cratejoy is home to 1000s of monthly subscription boxes and crate clubs for all passions. Find curated gift boxes for all occasions and recipients, or learn how to start your own subscription box!

  • email support@cratejoy.com
  • language https://cratejoy.com

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