Review Time
I was using Cratejoy to subscribe to "Writer's Block Box" for my daughter, and when I attempted to apply a valid 30% discount code, it was rejected and my credit card was charged the full subscription amount. I sent a message to Cratejoy support about the issue and literally within 1 minute I received a response from ZARA SMITH that they would work with Writer's Block to refund the 30% and within 10 minutes it was done! this was the most pleasant and efficient support experience I have ever experienced!
I got an email from Cratejoy threatening to “renew” my 3 month subscription… which was just supposed to be 3 months??? I responded to the email asking to cancel, and got a response saying to go to their website. The website says it doesn’t recognize my email address, so I can’t log in and can’t change my password. Their customer service chat bot was utterly unhelpful and was like “glad we solved the problem!” when it did no such thing. It’s impossible to contact an actual human and I’m dreading having to deal with a chargeback on my credit card. I’m starting to think the whole thing is a scam.
I got an email from Cratejoy threatening to “renew” my 3 month subscription… which was just supposed to be 3 months??? I responded to the email asking to cancel, and got a response saying to go to their website. The website says it doesn’t recognize my email address, so I can’t log in and can’t change my password. Their customer service chat bot was utterly unhelpful and was like “glad we solved the problem!” when it did no such thing. It’s impossible to contact an actual human and I’m dreading having to deal with a chargeback on my credit card. I’m starting to think the whole thing is a scam.
EDIT 5/16/25 CRATEJOY MADE THINGS MUCH BETTER BY ISSUING A PARTIAL REFUND FOR THE LAST TWO MONTHS OF MY SUBSCRIPTION. PLOT TWIST, HOWEVER, HAS REMAINED MISSING IN ACTION. My daughter gave me a three month subscription to Plot Twist Book Box. First month was FANTASTIC. Second month, not everything was included according to a list they had enclosed with the order. My daughter contacted Plot Twist and she apologized and said she would send the missing things on the next shipment. Next month, my package included a book and a blank card with another card. I called Plot Twist and left a message that the things from the second month weren't included and I also asked if what I got in the third month was everything because it seemed a little less than usual. Never got a call back. My daughter contacted her and she wasn't contacted. I filed a complaint with CrateJoy several times and they really didn't seem to be too concerned or interested. They gave her multiple chances to respond to their emails. She responded once and told me that the reason the third month was less than the other two months was because she mailed a large print book and it cost her $5 more to do that and she hoped I enjoyed the bookmark with the tassel. I didn't get a large print book and I didn't receive a bookmark. I told her all that and she said she would send everything out to me that day and I would have a tracking number also that day. Never happened. CrateJoy did not stand up to her and make her fix things. My daughter cannot file a complaint with her credit card company because it's been too long. I would not have been "too long" if CrateJoy had not insisted on my patience while waiting for her to respond. Plot Twist refuses to refund the money because "you received the books". I may have received the books, but I did not receive everything that was promised. I also left a review on CrateJoy's website that has never been posted. Never again will I do business with CrateJoy or Plot Twist Books.
EDIT 5/16/25 CRATEJOY MADE THINGS MUCH BETTER BY ISSUING A PARTIAL REFUND FOR THE LAST TWO MONTHS OF MY SUBSCRIPTION. PLOT TWIST, HOWEVER, HAS REMAINED MISSING IN ACTION. My daughter gave me a three month subscription to Plot Twist Book Box. First month was FANTASTIC. Second month, not everything was included according to a list they had enclosed with the order. My daughter contacted Plot Twist and she apologized and said she would send the missing things on the next shipment. Next month, my package included a book and a blank card with another card. I called Plot Twist and left a message that the things from the second month weren't included and I also asked if what I got in the third month was everything because it seemed a little less than usual. Never got a call back. My daughter contacted her and she wasn't contacted. I filed a complaint with CrateJoy several times and they really didn't seem to be too concerned or interested. They gave her multiple chances to respond to their emails. She responded once and told me that the reason the third month was less than the other two months was because she mailed a large print book and it cost her $5 more to do that and she hoped I enjoyed the bookmark with the tassel. I didn't get a large print book and I didn't receive a bookmark. I told her all that and she said she would send everything out to me that day and I would have a tracking number also that day. Never happened. CrateJoy did not stand up to her and make her fix things. My daughter cannot file a complaint with her credit card company because it's been too long. I would not have been "too long" if CrateJoy had not insisted on my patience while waiting for her to respond. Plot Twist refuses to refund the money because "you received the books". I may have received the books, but I did not receive everything that was promised. I also left a review on CrateJoy's website that has never been posted. Never again will I do business with CrateJoy or Plot Twist Books.
One star because 0 or negative numbers wasn’t an option. Mediocre value for the money. They auto renewed and charged me even though they were advised not to and given 3 months warning. Customer service to get the issue resolved was non existent. Hours of my time wasted. Stay away from cratejoy. I know I won’t ever use them again.
One star because 0 or negative numbers wasn’t an option. Mediocre value for the money. They auto renewed and charged me even though they were advised not to and given 3 months warning. Customer service to get the issue resolved was non existent. Hours of my time wasted. Stay away from cratejoy. I know I won’t ever use them again.
Literally the worst customer service of any company I've ever ordered from. Duplicate order created and charged for the same product twice in the same credit card transaction and they and the seller bounce me back and forth for months saying I ordered the exact same subscription twice. Such a scam and takes weeks to get an answer with no help.
I can honestly say that I’ll never order from this company again. I purchased a three month subscription in November of 2024 for The Barbell Box via this company. We have only received 2/3 boxes and they charged me for a renewed subscription that I did not order which was completely different than what I ordered originally (the renewal was for a monthly subscription for $151). When I dug through the layers to contact them, they didn’t even reply so I dug further and was able to request a refund. Then an email came through that my subscription had been canceled; thank goodness. I’m sure we won’t receive the third box from the original order. Stay away!
Literally the worst customer service of any company I've ever ordered from. Duplicate order created and charged for the same product twice in the same credit card transaction and they and the seller bounce me back and forth for months saying I ordered the exact same subscription twice. Such a scam and takes weeks to get an answer with no help.
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