Review Time
Cratejoy is a scam.Sends emails under other forms of companies with use of different fonts. Once you click and put in you details it's a subscription and MUST BE AVOIDED.Block if you can. DO NOT ACCEPT THIS COMPANY. Hard to get money back if you canBe warned
I ordered in Nov for a Christmas present. Christmas came and went without the box. When I checked the status in January is said pending/ not sent. I requested a refund and it took a month to hear back and get a refund. I don't recommend this box.
Please do not order from CrateJoy under any circumstances. This company is a complete fraud. I placed an order for 3 subscriptions (6 months each paid in full) a week before Christmas. I was charged almost $900 for all 3 subscriptions. I have heard NOTHING SINCE. Nothing has shipped out - all of them were suppose to ship out before Christmas. I’ve contacted CrateJoy 6 times and I’ve been ignored. I’ve now reported the CrateJoy charges as fraudulent and even emailed CrateJoy that I was doing so. I’m blown away at the audacity of this company!! And now the hope is my bank will get my money back.Do not shop on CrateJoy. It’s sad but this has honestly been a slap in the face. Avoid at all costs. If you see something you like on there, go directly to the vendor not through CrateJoy.
There is absolutely NO customer service, so if there’s an issue, forget it. I had to file a complaint with the BBB. There’s no phone number that anyone answers, emails get a robo response, and there’s no chat. I couldn’t log back into their site once I placed the order, the password “reset” doesn’t send you a email password reset. Buyer be warned. Better to deal with the merchant directly that you want the subscription from.
I ordered a Craftjoy gift card online as a unique Christmas gift, but it turned into a frustrating experience. Despite receiving a confirmation, I never got the promised email with the gift card. After 15 minutes, I contacted support via chat and submitted a ticket. Two days and multiple follow-ups later, I still have no gift card, just instructions to submit more tickets or request a refund. Requesting a refund for a gift card I never received is deceptive and potentially indicating fraud behavior. The only thing they managed quickly was charging my credit card.
I have cancelled my account with Cratejoy but they continue to charge my account. There is no ph number to talk to a real person. It shows that my account is cancelled but they continue to send products and charge me for them. I have messaged them to no avail. Don’t get started with Cratejoy or you may regret having an account with them
Order 4 subscriptions for multiple family members. Pictures and items were not as described and were told we will have a 12 months subscription. This site is criminal with what they promise and what you get. Horrible save your money and go anywhere else. Santa brings a lump of coal
They couldn't even deliver a gift card after taking my money, let alone actually delivering something by post. And 10 days later, I'm yet to receive a response from these scammers. Had to dispute the money with my bank and waiting to see if I can receive back my money.
Ordered a 12 month subscription, single purchase only. Received one shipment, then nothing - shipping address was modified by cratejoy. Multiple attempts at contact have failed, and now subscription is showing it will auto-renew. Based on reviews I’m seeing, fully expect to be fighting a credit charge in a few months time despite canceling repeatedly.
Ordered a gift on November 25 and have not heard back from anyone minus the fifteen emails a day about guaranteeing delivery. Emailed twice and these people never responded, feels like a scam, acts like a scam, then it’s probably a scam.Thanks for ruining Christmas crate joy you miserable company
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