Review Time
Signed me up for a renewable subsciption when I only ordered two boxes. Charged me twice the rate the box would cost if I had ordered directly from the art box company. Said a box was delivered that never arrived. Took two months to get my box.
I paid in full for my Grand daughter's books for 12 months for a Christmas present. She has only gotten one set. I have emailed numerous times and have gotten no response. There is no phone number to call.Tresa Taylor 910-340-5551
I ordered 3 shipments of health and wellness boxes to go to my daughter while she was at NYU getting her master's degree. None of the shipments were even processed. I was charged for the whole order. I tried countless times to contact the seller and Cratejoy to no avail. Very disappointed. I will never buy from this company.
I ordered two different subscriptions as Christmas gifts. My father gets the same spices every month, despite being a spice from around the world variety pack. It’s supposed to be a different experience each month! I also got the same theme as snack for my brother. 6 months of getting the exact same box each month, no variety. The only thing different was an unmarked foil bag each month. No clue what it’s supposed to be. Each month my brother reported it was something that smelled like fish, but was a different color from previous month. You cannot review cratejoy on Google. You cannot get support from cratejoy. They tell you to speak to the vendors and the vendors never answer. Cratejoy takes no responsibility for the vendors on their platform. A crazy waste of money and embarrassing gifts to give.
I would give them zero stars if possible. I ordered a "Date Night in a Box" for my 21 year old son and his girlfriend for Christmas. The description said boxes would be mailed out within 3 days of order, so I had it sent to my house since my son was in town a few weeks visiting for the holidays. The box never arrived. I messaged about it and got a quick response that the sender had a death in the family, was so sorry, and would ship it out immediately to my son's address (since he was no longer home). Great!A month later I get a notice the box is getting ready to be shipped...to my address. 8 emails later and still no box. Shipping info just says pending. It takes two days to get a response and they don't address your issue. Stay away from these crooks!
I wished I had checked the Trust Pilot reviews before dealing with this company. I followed the proper procedure for resolving a Christmas gift that seems to be in perpetual preparing mode.. no reply from the seller and the gift is past due. I now have to resolve this with my credit card company and shop for another gift for my in-laws. Stay away from Crate Joy!
It's been two months and still haven't received my order. They have ignored my multiple follow up messages. I did get one reply from the seller a month ago that they'd look into it but haven't heard from them since. Have been trying to get a refund which they've ignored.
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