Review Time
This company is simply terrible. Read through the other reviews and you'll understand. I placed an order for a subscription on November 26th - plenty of time to arrive before Christmas. By December 19th it hadn't even shipped. I reached out to the seller - no response. The seller then charged me a $120 renewal fee, so I contacted Crate Joy. They claimed they couldn't refund anything and had to go through my credit card company. No way to elevate an issue, they just keep saying it's their "policy" and you have to wait until each box doesn't arrive - then they may refund your money for that box only. Do not do business with this website, it's nothing short of pure theft!
I prepaid for a six-month subscription for my mother. When checking out with CrateJoy, they gave the option to have a gift email sent to the recipient on a specific date. After some thought and consideration, I decided to choose to have the email sent on December 26th, that way there was no chance of her getting the email before she opened the first box that I was going to wrap and have under the tree on Christmas Day. I was extremely upset when my mother texted me to say she got this email on November 16th! After opening a ticket with them, they closed it less than 12 hours later saying that the fault was mine. They even showed me a screenshot showing I had selected the date of November 21st for the email to be sent (which doesn’t even make sense, because the email was sent on the 16th, not the 21st). When I stated that their system was obviously bugged because I CLEARLY remember choosing December 26th and I double checked it before checking out, they refused to acknowledge any wrongdoing on their part and closed the ticket without any further response. I spent over $300 on this gift and it was meant to be a surprise. I wish I had seen all the negative reviews before I spent that kind of money, because I see now that this company has a pattern of extremely poor customer service.
Ordered a self-care subscription for my mother, who is 88. Most of it was beauty supplies. One item was a pack of inspirational cards, and on the pack it had "99 inspirational cards for people who f**king need inspiration" (they didn't use *'s.) Checked their sellers requirements and they have no requirement of common decency. Would not recommend and will not use again.
CrateJoy is a scam. My daughter gave me what she understood to be a book box subscription curated to my taste. The photos of the books available are not what you will receive and neither are the “filler” items. What I’ve received are “red-lined” books which are books returned to the publisher because they did not sell. Some books are more than 10 years old. I’ve received 5 boxes (they will not cancel it) and I’ve not read a single book. The filler items are a joke: my most recent box had three small pieces of hard candy from a sample bag, a book mark filled with advertising for CrateJoy, and a journal with bent pages. One had a chocolate cookie that expired and was smushed behind recognition. This is a SCAM. A waste of money. Do not buy.
I've used Cratejoy the past two years for Christmas gifts. I've had 3 negative experiences. One, the seller, went above and beyond to make it right. The other two ghosted me and ruined the gift experience for the recipients and myself. To Cratejoy's credit, my last negative experience was so bad, the seller was kicked off the site. They did offer me a free one month box from any seller but I declined. I appreciated the swift response and action taken on this seller. The concept is smart and we've had some amazing, fun boxes. When shopping vendors, look at the most recent reviews, number of sales and recent sales. There are some good sellers/companies on there. I've never had any issues with shady charges, just crappy companies.
Listen to everyone else and do not do business with this company. I have received my boxes but I wanted to cancel and have tried three separate times. Never can reach anyone. It says you can just cancel with the click of a button but that's a bunch of baloney and doesn't work. I need help on getting them to stop charging my card.
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