Name: cratejoy.com
Telephone: 000000000
Rating: 3.0

Yordeft Guest

Thievery? No replies. No product. It’s Dec 30

I ordered a book club for my daughter. They have been saying it will arrive in 5 days. Their link to a bot never results in any reply from the bot or the company. Well Christmas is over and the “shipper” says 5 days. 😩 I’m thinking of figuring out how I paid them and contact my credit card about it.

Date of experience: Nov 28, 2023

Armistead Coleman Guest

2 years ago

Paid for a 3 months book subscription…

Paid for a 3 months book subscription and only received books for 1 month. You must reach out to the seller for help. Well I couldn't find the seller and they took the item down. I still have my order number and receipt, reached out to Cratejoy customer service 3x over 3 months. No reply. What a scam.

Date of experience: Nov 17, 2023

Nestor Brooks Guest

2 years ago

Paid for a 3 months book subscription…

Paid for a 3 months book subscription and only received books for 1 month. You must reach out to the seller for help. Well I couldn't find the seller and they took the item down. I still have my order number and receipt, reached out to Cratejoy customer service 3x over 3 months. No reply. What a scam.

Date of experience: Nov 17, 2023

Emma Adams Guest

2 years ago

I paid for a year subscription

I paid for a year subscription, and have only received 2 monthly shipments out of 13, because I was to receive a free shipment. Cratejoy unformed me I have been canceled, and that the store is closed. Difficult to find how to resolve my situation.

Date of experience: Nov 03, 2023

CC40 Guest

2 years ago

I paid for a year subscription

I paid for a year subscription, and have only received 2 monthly shipments out of 13, because I was to receive a free shipment. Cratejoy unformed me I have been canceled, and that the store is closed. Difficult to find how to resolve my situation.

Date of experience: Nov 03, 2023

Fern Carter Guest

2 years ago

Scam

Avoid at all costs. Was not delivered what was advertised and there is no customer support or response. They already charged our credit card and got their money so what do they care.

Date of experience: Oct 22, 2023

Stephanie Turner Guest

2 years ago

Scam

Avoid at all costs. Was not delivered what was advertised and there is no customer support or response. They already charged our credit card and got their money so what do they care.

Date of experience: Oct 22, 2023

Philippa Brooks Guest

2 years ago

SCAM!!!

Tried to purchase a monthly subscription book box. I paid $300 for a year's subscription. One box was sent with two books in it and that's it. I've tried to contact customer service and haven't gotten anywhere. So frustrating.

Date of experience: Aug 31, 2023

Noam Powell Guest

2 years ago

SCAM!!!

Tried to purchase a monthly subscription book box. I paid $300 for a year's subscription. One box was sent with two books in it and that's it. I've tried to contact customer service and haven't gotten anywhere. So frustrating.

Date of experience: Aug 31, 2023

Lenna Cooper Guest

2 years ago

Extremely Disappointed

Extremely Disappointed - One StarI had an incredibly frustrating experience with Cratejoy, and I feel compelled to share my disappointment. I purchased a gift box for my wife's birthday on September 8th, only to discover that Cratejoy relies on vendors for their products, which was not clearly disclosed during the purchase process.The real shocker came when I found out that the vendor responsible for my order only ships between the 24th and the end of each month. This means that my wife's birthday gift, intended for September 8th, won't arrive until much later. What's worse, neither Cratejoy nor the vendor provides a customer service number for order issues, leaving customers like me in the dark and unable to resolve problems efficiently.In the end, I had no choice but to request an immediate cancellation and a refund. I expected a more customer-centric experience from Cratejoy, but this ordeal left me deeply unsatisfied.I strongly advise caution when considering Cratejoy for your gift-giving needs. My experience has been nothing short of a letdown, and I hope my review serves as a warning to others.