Review Time
Extremely Disappointed - One StarI had an incredibly frustrating experience with Cratejoy, and I feel compelled to share my disappointment. I purchased a gift box for my wife's birthday on September 8th, only to discover that Cratejoy relies on vendors for their products, which was not clearly disclosed during the purchase process.The real shocker came when I found out that the vendor responsible for my order only ships between the 24th and the end of each month. This means that my wife's birthday gift, intended for September 8th, won't arrive until much later. What's worse, neither Cratejoy nor the vendor provides a customer service number for order issues, leaving customers like me in the dark and unable to resolve problems efficiently.In the end, I had no choice but to request an immediate cancellation and a refund. I expected a more customer-centric experience from Cratejoy, but this ordeal left me deeply unsatisfied.I strongly advise caution when considering Cratejoy for your gift-giving needs. My experience has been nothing short of a letdown, and I hope my review serves as a warning to others.
I ordered a year subscription for a quarterly box of knitting supplies from KnitWise. I received two boxes. They then notified me that they were going out of business but promised to fulfill my subscription. I have not received anymore merchandise or the return of my money. I've written KnitWise twice and Cratejoy as well. Neither have responded to my emails.
I ordered a year subscription for a quarterly box of knitting supplies from KnitWise. I received two boxes. They then notified me that they were going out of business but promised to fulfill my subscription. I have not received anymore merchandise or the return of my money. I've written KnitWise twice and Cratejoy as well. Neither have responded to my emails.
I ordered a book gift box with coffee. It was supposed to be two hard cover books, an ebook and a nice coffee. When it arrived it was two used books. 1 was soft cover. The hard cover was sticky with sticky pages and one page had written in pencil on it about the books damages from 11/2018. There is no ebook information anywhere from them. And the bag of coffee looks to have been used. I paid for gift wrap and the only gift wrap was a crinkled up red tissue paper with a random sucker in it. When the person I sent it to opened it they thought it was a joke. I was completely embarrassed. Cratejoy is a scam. I have contacted them twice now with no response. I asked how to send it back so I could get a refund. And nothing. It’s interesting that Cratejoy comes up on all these lists of good gifts to buy. They must pay to have people say that. My experience was very similar to everyone else that wrote a review here. Please save yourself the headache and don’t buy anything from them. It appears to be a scam business.
I ordered the diabetic treat box as a present in March of 2023. I ordered 1 box a month for 3 months. Suddenly, in May, I received emails from Cratejoy stating my orders for the gentleman's box and the gadget box had been received. I hadn't ordered these. My credit card was billed. I called and emailed multiple times, spoke with multiple people and cancelled my credit card, but the emails stating that the order was on the way kept coming. The person who is ordering is Luis Luza Mancillac, whom I don't know. Needless to say, don't order from Cratejoy.
I had a monthly subscription to Mystery Experience for some time. No problem with delivery. Now, trying to cancel the subscription, which is paid to date, is impossible. Their “customer chat” sent me to a third party site, charging $5 to “assist” me. Will need credit card company to intervene.
I ordered a non-renewable 6-month coffee-of-the-month subscription from MixCups in January 2022. The gift recipient received four monthly mailers, then the service stopped. No communications, no refunds. In February 2023, the company fraudulently charged my credit card for a renewal via the Cratejoy service. MixCups has not returned multiple emails... Cratejoy initally sent me a series of cut-and-paste responses... then replied with lies about the charges on my card... and now says they are unable to do anything about the charges made on their service. What a hassle to have to file fraudulent charge proceedings with my credit card company. Would recommend never using MixCups OR Cratejoy for any service.
Been using cratejoy for years. It's easy to use, easy to manage all the gifts and personal subscriptions I have going. If you pay attention and keep up with what your subscriptions say, you shouldn't ever have an issue. Awesome centralization of boxes!
Been using cratejoy for years. It's easy to use, easy to manage all the gifts and personal subscriptions I have going. If you pay attention and keep up with what your subscriptions say, you shouldn't ever have an issue. Awesome centralization of boxes!
I’m reviewing only for the sugar free box’s that were sent to me.If you need stale obscure “ treats “ then this is your placeOut of a 3 box subscription for Christmas I have received duplicates of everything.Stale out of date and things like freeze dried olives something called bada beans & a tiny little bag of powder that is supposed to be a drink The bags are so small you can’t read the labels.Customer service promised me via email that they would replace a box immediately that was 2 weeks ago.I emailed them recently & haven’t received a reply.This was a gift & I’m embarrassed for my family member who thought CrateJoy was a good idea.Apparently it’s only a platform for 2500 vendors and there’s apparently zero quality control Buyer beware there’s much better optionsThe reviews here are so consistent. I’m certain that they are just a scamUpdating: 2/26/After posting this I received an email saying they were waiting for items to come in that were to be more to my liking so I am hoping they are legitimateUpdate 3/11 I reached out 3/10 to get an update and was told they were packing boxes now & I would be receiving the replacement box shortly & the last of my Christmas gift box in about 30 days I will continue to update, not sure what this crate joy is all about.
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