Review Time
I discovered this program and appreciated the 30-day free trial it offered. I went through the setup process and began exploring the features, but soon I noticed that more than the expected full amount was charged through the payment platform. I learned that this platform applies its own fees for currency conversion. After contacting the support team about this transaction, they responded quickly and processed a refund to the payment platform. I'm now waiting for that refund to be credited back to me. I observed someone else setting up the program and realized where I made a mistake. There’s a pop-up that suggests adding extra credits just before accessing the main page. I clicked on 'add credits' without fully reading the details—though it does mention that you will be automatically subscribed and the full payment will be deducted from your selected account. It’s important to pay attention to the fine print on that pop-up. Overall, the communication was excellent. The startup process is clear, which explains why many others, as I’ve seen in reviews, have encountered full charges. I believe the program is likely very good once subscribed; what I experienced was impressive, and I may end up subscribing!
I tested the services for a day and found them quite good, but I don't think I'd use them enough to warrant a subscription. In trying to cancel, I accidentally ended up with two costly subscriptions at £56.40 each. I overlooked the cancel button, which was hard to find, and ended up getting billed heavily the next month. However, the support team addressed my issue and processed a refund as soon as I contacted them, so everything turned out fine.
The assistance I received from the support team was truly outstanding. I was unaware of my subscription until I noticed a monthly charge and a subscription fee withdrawn on the same day. I intended to cancel my subscription, but each attempt led me to a different page on the platform. The representative provided me with detailed instructions via email, and with their guidance, I successfully canceled my account. They also processed refunds for both charges. I feel valued and supported by the company. My decision to stop using the platform is unrelated to its quality. I appreciate the prompt response and assistance!
I was billed $141 when I only intended to check out the annual plan priced at $47. The amount was charged three times, and I haven't downloaded anything so far. I am seeking a complete refund without having to resort to legal measures.
I have a high rating because I believe the platform is very good and of high quality. I tried the free trial and was charged for the subscription, but after reaching out to the support team, they provided a prompt refund, demonstrating excellent customer service. Because of this experience, I am likely to remain a customer in the future.
I truly enjoy using the service! Whenever I require help with a design, I receive prompt responses, and they resolve the issue by providing a corrected design. Additionally, I mistakenly renewed my subscription too soon, and they processed my refund swiftly.
I have been enjoying the free offerings for quite a while without any issues. However, life can be unpredictable, and mistakes do occur. I am truly grateful to the entire support team for their help with the minor hiccups that arose. They respond quickly and ensure everything is handled properly to prevent further issues. I will continue to be both a free and paying customer, knowing that I will receive assistance regardless of the size of my concerns.
The website was somewhat misleading when I signed up for the free trial, as another offer appeared that led me to unintentionally enroll in an annual subscription I didn’t intend to. I quickly contacted customer support, and they promptly reversed the annual subscription and refunded my Visa! I truly appreciate how smoothly they handled what was essentially my mistake.
My refund request was processed promptly and efficiently. Communication went smoothly without any issues. I have been using the service for a long time and plan to keep using it. It simplifies my crafting significantly. There's always something fresh, and the AI Studio adds even more value.
I registered for a ‘Free Trial’ that promised 30 days free and 10 downloads. After downloading 2 items just 20 minutes after signing up, I was unexpectedly charged the full annual fee. The communication was lacking, and they declined to provide a refund without any explanation. I can't comment on their service, but their business practices and customer support are unacceptable.
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Creative Fabrica offers premium content such as graphics, crafts and fonts.
