Review Time
I was looking for a reliable EDIT/CROP app for pictures and documents and came across this service. They lure you in with a FREE TRIAL that supposedly saves you $47.00, but as soon as you enter your payment details to activate it, they immediately charge you $47.00, contradicting their claim of a free trial. Luckily, I used a payment service that prevents them from taking my money, and I took screenshots of their misleading offer and the terms before and after signing up for the FREE TRIAL, which clearly stated no charges would apply. BE CAUTIOUS, AVOID THESE DISHONEST SCAMMERS...
I just wrapped up my one-month free trial, and I can't get enough of this platform! I will admit, I had some trouble navigating the interface at first—it took a little getting used to, or perhaps I just struggle with new websites. However, once I got past that initial challenge, everything flowed seamlessly. It’s remarkably user-friendly once you get into the groove.
The resource library is a true treasure. Even during the trial, I had access to top-notch assets that significantly enhanced my projects. What truly impressed me was the support team; they were exceptionally friendly and provided quick, personalized assistance when I had a question.
This platform is essential if you're looking to streamline your workflow!
I was charged for a subscription I did not clearly intend to purchase. I signed up thinking it was a trial, but the payment was processed immediately. I reached out to the support team as soon as I noticed the charge. I canceled the subscription right away and asked for a refund. I have not used the service, apart from a very limited trial action, and I feel this charge was not communicated clearly. The subscription process is confusing and can easily result in unintended payments. I am currently waiting for a complete refund. I will update this review based on how the support team addresses the issue. Transparency is important. Accidental charges need to be resolved more quickly and clearly.
I was unexpectedly charged twice $47 without my consent, and I'm unable to remove my bank details from the site. There were no notifications about these charges; I didn't receive any emails, just the charges appeared. I attempted to reach out for a refund, but I haven't received any response yet. I've noticed many similar reviews, indicating that there is definitely an issue.
My experience with the service has been incredibly frustrating. I contacted the support team regarding an issue with my account, and instead of receiving assistance, I was blocked and hung up on. This is completely unacceptable for a platform that charges subscriptions and claims to provide support. The lack of professionalism, transparency, and basic customer care is appalling. No customer should endure this treatment, especially when trying to resolve a billing or account issue. I expected much more, and this experience has completely eroded my trust in the service. I hope the company takes responsibility and enhances their customer support, because at this moment, it feels like a scam.
I've encountered numerous situations where a browser refresh led me to click a button and unintentionally make a purchase. I've suggested relocating the "grab deal" button and implementing a confirmation step for all purchases, yet no changes have been made. I am extremely upset that funds were taken from me without any confirmation of my buying intent, and I've reported this to the appropriate authorities. I will keep raising awareness about this company's refusal to implement measures to avoid accidental purchases. Additionally, since the company declines to address these issues, there should be a system for prompt refunds. I spoke with support and was overwhelmed with emotion, as I am disabled and on a very tight budget, and couldn't reach anyone who could reverse a charge that could have easily been avoided.
I signed up for a free trial and received an invoice for it, yet my PayPal was charged for a yearly subscription. I received no notification about any additional charges. After using the support bot to inquire about the charge, I was informed that my subscription had been canceled. I requested a refund but did not receive any follow-up. The customer service is extremely disappointing, and I would not recommend this service unless you have extra money to spend and prefer to bypass the free trial.
My experience with the service has been positive overall. However, there is a recurring issue due to how their app is configured, which has led me to request a refund. Once I report the problem, it is promptly investigated and addressed. Typically, I receive the refund confirmation email within a day or two, and the funds are credited back to my account within 5-7 days. I'm thankful for this efficiency, and I appreciate their quick response and resolution.
I'm not going to waste time ranting about the scam that this so-called 'Free Trial' is, as many others have already expressed similar concerns. However, it's baffling how the company continues to overlook this issue, merely responding to numerous negative reviews with a standard reply. It's hard to comprehend how they manage to operate this way, seemingly indifferent to those they've taken advantage of. I've reached out to the support team and am being ignored. I demand a FULL REFUND for a subscription I never agreed to. If this isn't resolved, I will consider pursuing further legal action.
This site is definitely a scam that takes money from unsuspecting individuals. The free trial is entirely misleading. They claim you can cancel at any time, but the cancellation button is completely inactive. I intended to use the service just once for a quick image upscale, which took only five minutes. I tried to cancel immediately but was met with confusion for over an hour. The chatbot is unhelpful, and the support team is unresponsive. Their primary goal is to take your money, regardless of your consent! I also sent an email clearly stating my wish to cancel, yet they charged my credit card within the same hour. Avoid this scam at all costs.
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Creative Fabrica offers premium content such as graphics, crafts and fonts.
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