Review Time
I required assistance with accessing my download library and reached out via email. I received a quick and supportive response. It's wonderful to see that the service takes the time to care for their users efficiently, effectively, and courteously. This was truly appreciated 🙏
I signed up for a free trial, but the process turned out to be quite confusing. I was unexpectedly charged $47 after 10 free downloads, and this detail was only mentioned in the fine print. My bank flagged the charge as fraudulent, leading to a temporary block on my card. Despite the charge, I decided to keep using the account, but when I logged in, I found that my account had been canceled. So far, customer support has only provided automated responses, which has been frustrating. I did send an email and am currently awaiting a reply, hoping for a resolution soon. Right now, it’s disappointing to have been charged without access to the service. Overall, this has been a negative experience that I hope will be addressed quickly.
Like many others, I opted for the 30-day free trial, only to find a $47 charge on my card simultaneously. I’ve reached out to the support team and am hoping for a refund. If there’s a loophole allowing this kind of charge, that’s concerning. It feels questionable and potentially illegal. I strongly encourage you to resolve this issue to prevent others from being misled. If this is an error, please rectify it on your platform to avoid future occurrences.
This service appears to be fraudulent, as they charged my credit card twice for a free trial and have not responded to any of my emails. I've already informed my bank about this issue, but they won't allow me to remove my credit card.
I tried all acces trial on Dec 20th.Around a week later I realised that there's $47 billed on my CC (I think bcoz I accidentaly re-hit somekind of their offer). Tried to find cancel button but wrongfully hit another trial program. I guess there's no 2 step verification for the offer (cmiiw).Try to reach out contact support via web and email,at last got their response on Dec 28th (I understand maybe it's high season/holiday time ).
They are really helpfull and kindly consider my situation. My heart jumped and feel sooooo glad that they're approve my refund request. Quick process too.
Thank you Creative Fabrica :)
It seems I've encountered the same issue as others. I thought I was signing up for a free trial, but I was shocked to find a $77 annual fee charged instead. I haven't received any response, leading me to suspect this might be a scam.
I truly appreciate my time with the platform. Whether I'm showcasing my designs or purchasing items from the marketplace, everything goes seamlessly. The support team is outstanding—they recently assisted me with a request and made the entire process effortless. I highly recommend them to anyone in the creative community.
I feel like I was deceived into selecting an annual plan. I signed up to explore the free trial period, but after entering my payment method, I was instantly charged $47 from my account. The website features buttons like "download for free" and "start free trial," which can easily lead to an unintended upgrade to the annual "all access" subscription. I've seen many others on review platforms who have made the same error. This approach to promoting a "free trial" feels quite misleading, so it's important to be cautious about what you click on. After exchanging several emails, I did receive a full refund and successfully canceled my plan, which I appreciate from the support team. If I could rate the customer service separately, it would certainly be higher than two stars. However, the overall experience feels somewhat deceptive.
The quality of service was outstanding! I accidentally subscribed to a service I didn't intend to, and they processed my refund within three days. They start with an AI-driven customer support system that makes sure you provide all necessary details. I submitted my request on Christmas Eve, and a representative contacted me the day after Christmas, promptly issuing my refund after my reply. It was incredibly straightforward and fast.
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Creative Fabrica offers premium content such as graphics, crafts and fonts.
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