Review Time
i completed my IVA almost 1 year ago now i have creditors that are refusing to take this off my credit file after talking to various company's i was advised my IVA company should deal with this however this company have done absolutely nothing , i have chased this up on several occasions all iv been told is not to chase anything however i cannot continue my life like this , id avoid this company !!1 having to make complaints to my IP just to get a response from them .... do not give a dam about people once they have the money out of you
Absolutely useless call center ask them a simple thing they just give same answer over and over I have been told by 3 off my creditors that they have heard noughting from gredit fix and I have been with them nearly a year but one thing they are good at is collecting your payment each month the girls in the call centre totally blank u when u ask something they just don't reply and keep u waiting 4 or 5 minutes before they reply bloody shabby firm I was a mug and went with them don't u fall for it all they want is your payment each month they don't give a rats about their customers
Really disappointed with creditfix the right hand doesn't know what the left hand is doing . Wanted a final settlement they said it would be 30 days from the creditors meeting . Creditors meeting still not happened and its 54 days since we requested final settlement . Meanwhile keep sending me threatening messages which they've told me to ignore. Not good enough creditfix. Very unfair during a cost of living crisis when I am trying to organise my finances
The woman I tried to speak to constantly interrupted me and would not let me speak a full sentence! He had a foreign accent and I had difficulty understanding her however he was strongly verbal and would not let me finish a sentence. I put the telephone receiver down as he would not let me speak. Creditfix charges are outragious and hidden , I thought it was free help and wasn’t informed until to late to withdraw and has made my situation 100persentworse. Advice to anyone coping with dept Do NoT USE CREDITFIX !!!!!
I saw an advert on Instagram for a company called Mum's With Debt, so I completed the short survey and was accepted. Within minutes I received a call from CreditFix, saying they received my details and was giving me a call to go over everything. I told them I just wanted a rough idea of how much debt I could write off. They took some details then passed me to someone who would look at my case. The call last around 40 minutes but I ended the call as they wanted so much information from me. I even said at one point that I wasn't signing up to anything and I just wanted a rough idea. Before they could tell me how much debt they could write off, they said they needed copies of my last few months payslips. At this point I said I wasn't comfortable with all the information they needed and I'd like to terminate the call. I also requested erasure of all the data they held for me. The guy said he would arrange that and I asked for confirmation of it, which he said he would send me but I'm not going to hold my breath.The person I spoke to was polite but I just didn't feel right about how much they wanted from me, plus I read these reviews during the call and it panicked me.
As a creditor I thought you might like to hear from the other perspective. It took Creditfix YEARS to even accept me as a creditor, and finally when they cancelled the IVA, guess how much I received? £1.40. After being owed £1000. Seems like they kept all the money themselves. Certainly none got passed onto the people who were owed it.That aside, their communication was dire- often never replying to my emails and then replying nonsense. Avoid at all costs.
Dreadful company. On hold forever every time I call resulting in me putting the phone down. Again today they say they can not get into the case I am calling about (I had the same answer 4 weeks back). There is no customer service. I am in touch with them to find out about getting money back from a tradesman who took my elderly mum's money and never completed the work - and he is now on an IVA via CreditFix, Are CreditFix even a legitimate company? As bad as the scammer who took the money in the first place. I would not bother going anywhere near this company.
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CreditFix is a nationwide consumer advocacy firm dedicated to removing inaccurate and outdated information from credit reports to build consumer credit.
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