Review Time
Dear Trustpilot at Reviews:
I was inquiring today if tricks and castles is late on their rent at their storefront> she did laundry on privileges if it's a place to return a person for a brow_lift.
I was hoping to include after paying SoulCycle a question mark discussion because somebody wants to negotiate at the welfare shelter OC on an overnight basis still, to put on a plastic surgery at dining instead.
if you could reward me if it's not in balance to the CPR fire department as friend over... I'd really appreciate it because the argument has exceeded my mental limits thank you at bubblegum mace and rearcans ad nauseum. Furthermore the baby crying technique has also pleaded the Mondrian "forever" at Aqueducts.
Dear Trustpilot at Reviews: I was inquiring today if tricks and castles is late on their rent at their storefront> she did laundry on privileges if it's a place to return a person for a brow_lift. I was hoping to include after paying SoulCycle a question mark discussion because somebody wants to negotiate at the welfare shelter OC on an overnight basis still, to put on a plastic surgery at dining instead.if you could reward me if it's not in balance to the CPR fire department as friend over... I'd really appreciate it because the argument has exceeded my mental limits thank you at bubblegum mace and rearcans ad nauseum. Furthermore the baby crying technique has also pleaded the Mondrian "forever" at Aqueducts.
Disgusting company!!!!!! Stated returned items were damaged!!! Not even opened told them not send items.due to original delay!! Still sent after ackowladged email!!Now after near 3.weeks state items are defected!!!Absolute scam company!!!Avoid at all costs simple as that!!
Ordered many times and recieved my Clothes only a few times were my orders refunded also they make You wait a Week or 2 before they send but that is alright with Me. Thanks for the Cool Clothes Crooks and Castles and Keep up the Good Work!!!!!
Their name is indeed quite telling. Despite paying extra for expedited shipping, my order arrived a month later via their standard, free shipping method. Upon arrival, the order was incomplete, yet the tracking indicated successful delivery. My attempts to contact customer support over the past three weeks have been unsuccessful, and my account has been blocked from their website, preventing access to order details or communication channels. This lack of responsiveness and the incomplete order strongly suggest fraudulent behavior. I strongly advise against supporting Crooks and Castle; their customer service is nonexistent, and their only apparent communication method is social media, where they simply block customers seeking resolution.
If I could give a zero rating I would!My order was accepted and paid for in December but regardless of asking the Crooks for updates on my order since that time nothing has arrived.Contrary to an email sent a week ago by the crooks that stated that my order had been shipped, the Crooks have NOT shipped my order according to the Shop app and further, the crooks will not issue a refund even though it’s them that have failed to comply with their own T&Cs of business.Trading standards will be contacted
If I could give them a minus rating I would but this app won’t allow for that. I ordered stuff December 26 2024. Now I get with a holiday it may take longer but it’s been 17 business days. I’ve reached out via email a week ago and they say it could take up to 4 days to respond to said email. It’s been 6 days since the email. You took my $300 rather quickly yet here I am a month later and still don’t have my order and no one from your customer service has bothered to reach out to me to even attempt to resolve this. I also have the order number and to be clear it’s been saying processing order since the day I placed it! I either want my money back or my order and then some! Bunch of crooks!!
I ordered Dec 20, with the holidays I figured there would be a bit of a delay, it’s now Feb 4 and it’s still not shipped. I have been a loyal customer for 5 years totally disgusted with their customer service. They say they reply typically is 3 to 5 days but that’s utter bullshit I have contacted them 3 times over the last month and not a single reply
My first review in March was never published. Here we go again (as Crooks&Castles STILL hasn't responded to any of my support emails or sent me my order). I placed my order in November 2024 and it was split into 2 orders. The first portion arrived within a couple weeks but the second part is still marked as "processing". I waited over a month to start contacting their support email, just asking for an update and they didn't respond. Now (literally 6 months later) they still haven't responded to over 20 emails total. The items they didn't ship were the most expensive items in the order and i paid them over 600 for those 5 items. I've been a loyal customer for years and it's ridiculous they haven't responded to even one single email. I even tried contacting them on social media and from my other email addy and NOTHING. 6 MONTHS later and they bamboozled me out of 6 bills. Hopefully this review doesn't get unpublished again (for no reason), as I have dozens of screenshots proving my attempts to communicate with them, and obviously screenshots and emails of the invoices and even the second part of the order still marked as only "order received".
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Online clothing store for them crooks and gentlemen. As they sat behind every castle is a crook. Men and women tshirts, jeans and other clothing.
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