Review Time
Our fridge freezer failed on Boxing Day. We visited the store on the 28th to select a new one. Thanks to the outstanding assistance from our representative, we had a replacement delivered and set up by the 31st. An optimal customer experience!
When the computer arrived, it was left outside by the door, even though we were home. The delivery person didn't ring the doorbell or even knock. If they had informed us, our pets would have alerted us. It's frustrating, as a computer is a significant investment to be left unattended. What if it had been raining? When I received a mobile phone a few weeks ago, I had to provide a code and sign for it. Why wasn't the same protocol followed for this expensive computer?
I spent over £2000 on a PC with a specified delivery date and time, yet the delivery was not handled by the company itself; they left it to a third-party service. On the scheduled delivery day, I tracked the package, and the driver never approached my property, marking it as an attempted delivery failure. When I contacted the support team, I was advised to wait for the rest of the day to see if it would arrive, but it did not. I was informed over the phone that I would receive compensation for the inconvenience and stress caused, especially since I had to take a day off work to be present for the delivery. After a few days, I received a mere £3 refund, which felt like an insult. Upon calling again, I was told that was all they could offer. I lost a day's wages due to their failure to deliver on the promised date. Additionally, the customer service representatives were quite rude, acting as if the delivery issues were not their concern.
I spent nearly three months from October to December 2025 trying to resolve a refund issue for a faulty appliance, which I believe should have been handled much more quickly. I communicated with at least eight different support staff through email and phone, all claiming they could fix the problem, but none were successful. Finally, someone named Rich managed to help me. Had I spoken to him first, I could have avoided the extensive time and personal distress I endured to find a resolution. Thank you, Rich, for your assistance.
I am extremely disappointed with the service I received. My brand-new freezer arrived damaged, and their approach to “making it right” was a mere 10% discount—as if I had purchased a damaged unit. I requested a replacement, which is the least one would expect, but since I bought it in-store, they insisted I return it myself—a 45-minute drive each way—at my own expense.
The company refused to offer anything beyond that small discount, declined to arrange a replacement or pickup, and essentially shifted the responsibility for their error onto me. There was no accountability or customer care, just unnecessary hurdles for the customer to overcome.
This situation is unacceptable and very disappointing. I will no longer engage with this company and will advise my friends, family, and colleagues to avoid them. If this is how they handle customer issues, they don't deserve anyone's business.
We received exceptional and supportive assistance from the team, particularly from Emily, who was outstanding. She was patient, highly knowledgeable, and truly delightful. We are very impressed with the quality of service provided.
Defective oven that kept cutting out. It has been repaired four times without success. The company agreed to replace it, but the representative I spoke with ordered an oven that was unavailable, and two days later, I learned that the one I tried to reorder was also out of stock. I even offered to pay the difference for a more expensive model, only to be told that was not permitted. All other options are out of stock, leaving me without a cooker and no replacement. This situation is incredibly frustrating. Considering legal action!
I ordered a gaming controller on 05/01/2026 at 19:14 using the next day delivery option. The website confirmed next day delivery at checkout for my area and indicated the item was in stock, also promoting free next day delivery. The problem isn’t just a delay; it’s about the commitment made. If next day delivery is advertised, confirmed at checkout, and accepted as part of the order, it should be honored. If not, it shouldn’t be presented as an option. I could have picked up the item from a local store the same day, but opted for delivery based on the provided information. When I reached out to customer support for a delivery timeframe, I was informed there was no estimated time and no tracking updates available. If next day delivery relies on conditions not disclosed at checkout, those limitations should be communicated before payment is processed. Currently, the service does not align with what’s advertised, leading to frustration and confusion.
I purchased a desktop computer from the company, and it has become useless as it is not compatible with the latest Windows updates. The support team has not offered any assistance with this issue or provided a solution. Essentially, I was sold a product that does not last as long as suggested by consumer protection laws.
I purchased an oven that has been damaging my kitchen floor since the day I got it. I reached out to the support team, providing all necessary details like make, model, reference, and purchase date, but they hung up on me. My husband also called, and they promised to return the call, but he is still waiting. It’s becoming absurd; they are quick to sell but not to resolve issues. We’re struggling to manage the cost of fixing our kitchen floor, and I believe the company should either refund us or replace the oven. I sent an email nearly two hours ago with no response, and neither has my husband after he reached out. It’s incredibly frustrating, and we are considering escalating this matter.
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