Review Time
Went into the Wakefield store with our Shark cordless vacuum cleaner which had developed a serious fault. The member of staff at the service counter listened to the problem, checked the item over and told us to select a new one. The one we wanted wasn't in stock, but the sales person suggested an alternative product. We paid the difference and within thirty minutes we were on our way home. The new product is excellent.
Dear Currys Customer Services,
Order number: CUR2673335587
We purchased a £414 Nintendo Switch bundle for my son, which he paid for using his Christmas and birthday money. Unfortunately, the bundle included a Mario Kart backpack buddy (keyring) that was already damaged inside the box, which was extremely disappointing for him.
I contacted your customer service team immediately to report the issue. I was advised that the damaged keyring would need to be collected, inspected, and then replaced only if Currys deemed it damaged. Although I found this surprising for such a small item, I agreed at the time.
After reflecting over the weekend, I called back to explain that this process seemed like an unnecessary waste of time and money for both ourselves and Currys. I asked whether you could instead send a replacement keyring, or alternatively issue a refund for the item along with a small goodwill gesture (£10). This request was refused.
During this call, I asked to speak with a manager. I was transferred to another advisor who repeated the same response, spoke over me, and then stated that there was no manager available. This was extremely frustrating and unprofessional.
During my phone call, I was also advised that Currys does not have an email address for complaints and that I could only write by post. This information appears to be incorrect, as I am now submitting this complaint via your published customer service email channels. This added to my frustration and delayed resolution unnecessarily.
Overall, I am very disappointed with both the handling of a clearly damaged item and the poor level of customer service I received. What should have been a simple resolution has turned into an unnecessarily negative experience.
I would appreciate this matter being reviewed properly and a reasonable resolution offered, as I would expect better service when spending a significant amount of money with your company. At present, this experience has left me reluctant to purchase electrical goods from Currys again.
When ordering our washing machine, the website stated that on this item when ordered for home delivery, that the installation & recycle charge would be free, the task bar and box to tick for this service was also unavailable to select, as the bar was shaded out.
On delivery the delivery person said that they would be unable to install or remove old item, when we explained, he said that they could leave the new machine, but we would be left with nowhere to keep it and he said we were wrong about the website.
So they left with our machine, we cintacted customer services and explained that, my wife and I both had seen this statement of free installation on the website inc recycling, however the representative stated that it wasn't showing this info now, however at the time it was, the website was showing incorrect info at time of ordering and has either been updated since.
Obviously we as customers are extremely dissatisfied with Curry's service and their website has proved unreliable to us and the customer service has prover also to be unhelpful and the company likes to assume customer fault and insinuation of dishonesty, as a result we will purchase from somewhere else.
The cost of installation and recycling became a secondary issue, the issue is about misleading info and a unwillingness to resolve.
Visited Worcester Branch yesterday, very few staff, long waits and they were more concerned about the local teenage yobs, who should be banned but apparently they can't. I wanted a speaker, or hifi system. Half the products not working. Couldn't listen the the Bose range at all. Waited for 10 minutes in the queue, it didn't move, 3 people in front, 2 people available, in the end I brought the item I was after from Amazon.
Knowledgeable, helpful staff without being pushy. Great product range. Would have been five star rating but preferred colour option for purchase was no longer unavailable from central stores despite still being offered on website.
I purchased a washing machine from the seller in November 2025. I reached out at the start of January due to water leaking from the door. I've been shuffled between the seller and the manufacturer—who confirmed that it's a manufacturing defect with the door seal, but this issue isn't covered by their warranty. The seller is unwilling to assist because I contacted them after 30 days and didn't purchase additional coverage. I'm trying to address this as they are violating consumer rights legislation, and my complaint has been escalated, yet after 10 days, I still haven't received any update and my washing machine remains broken. According to UK law, the seller is obligated to repair or replace this product within the first 6 months, but I've been told repeatedly that they don't adhere to UK law.
After weeks of following up, I experienced missed callbacks and inadequate communication, culminating in a complaints process that seemed more focused on favoring the company than accurately representing the situation. The dismissive attitude I encountered was troubling, and the stress I experienced was brushed aside with a minimal goodwill gesture. Anyone considering a purchase should be aware that if issues arise, you might find yourself repeatedly pursuing resolutions only to be disregarded when raising concerns. I recommend opting for electrical goods from a more reliable retailer instead. My experience has been nothing but stressful. Despite being a loyal customer for 30 years, I will not be returning to this company.
I regret not looking at the negative feedback before heading out! It's true, they do not inform you that if you're dissatisfied with the item, you cannot get a refund! Is there anyone we can contact regarding this? Apparently, refunds are only processed online!
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