Review Time
Avoid at all cost. Installation delayed 3 times, with no notice. Credit card details compromised after providing them to Deege solar over the phone. Constant chasing and poor communication. I ended up cancelling, but it's been over 30 days and still no refund!
First team arrived, Ritchie and Johnny, they started installing the panels, 2nd team arrived, Mick and Kieran. The Electricians. Both teams worked seamlessly and by 4.30 we were up and running. Cannot fault these guys, they were polite, respectful and it was a pleasure to have them working here. By 4 30 we were ready for the handover and Mick explained everything we needed to know. And a follow up call later in the evening to check we were happy. We are. Today , a nice March day, we have fully charged the battery and are enjoying using our solar energy. And watching the inverter display and app has become a 'thing' !!!
We placed our order back in last September of which the whole sale process was with a guy called Pete he answered all te questions we had and helped us with the technical questions regarding storage that we couldn’t find the answers to online. Paid our deposit please with the returns we was presented and then a week later was booked in with Chloe and installation date giving for February.Unfortunately this got pushed back the day before install which was frustrating as we had moved the stuff out of the garage . That said we got a lot of apologies and a explanation as to why so we waited patientlyWe now have our install finished after a 4 day installation with Jason and Ash and I can’t express how happy we are with them and the quality is what we was hoping for I am obsessed with the app and I can’t thank everyone at team Deege enough for all there help hopefully I’ll get my handover soon so we can get or SEG payments
First team arrived, Ritchie and Johnny, they started installing the panels, 2nd team arrived, Mick and Kieran. The Electricians. Both teams worked seamlessly and by 4.30 we were up and running. Cannot fault these guys, they were polite, respectful and it was a pleasure to have them working here. By 4 30 we were ready for the handover and Mick explained everything we needed to know. And a follow up call later in the evening to check we were happy. We are. Today , a nice March day, we have fully charged the battery and are enjoying using our solar energy. And watching the inverter display and app has become a 'thing' !!!
We placed our order back in last September of which the whole sale process was with a guy called Pete he answered all te questions we had and helped us with the technical questions regarding storage that we couldn’t find the answers to online. Paid our deposit please with the returns we was presented and then a week later was booked in with Chloe and installation date giving for February.Unfortunately this got pushed back the day before install which was frustrating as we had moved the stuff out of the garage . That said we got a lot of apologies and a explanation as to why so we waited patientlyWe now have our install finished after a 4 day installation with Jason and Ash and I can’t express how happy we are with them and the quality is what we was hoping for I am obsessed with the app and I can’t thank everyone at team Deege enough for all there help hopefully I’ll get my handover soon so we can get or SEG payments
I know with a lot of Solar installs you only hear about the bad things, but I wanted to share my honest review of my experience. First up I got a few quotes from other companies and found all the big ones horrible to deal with, then I came across Deege Solar which was one of the few to actually have some rough pricing on the website and had different sized systems for most needs. I was going to be a heavy user as I work from home, have lots of smart tech plugged in and run an electric car so needed a decent sized system to suit my needs that wasn't going to break the bank. I worked with the sales team and was so happy they didnt tell me what I needed and how great they are, they listened to my needs and together going back and forth got a great system planned for all my current and future needs. It was a while before my install and I did have a couple of delay’s but supply issues are common in this country currently which along with a snow storm did push it back a bit, plus in the lead up to install day I was contacted about the batteries I ordered which weren't going to be available for a few more weeks and again we worked through a solution that I was happy with and in my time scale that was important. On the day of the install, the team of 4 young guys arrived nice and early and despite it being cold and a little wet at times we discussed the options, and they were happy to make sure the cables were neatly hidden, routed where I wanted them and changed trunking colour to match my roof as I wanted it to blend in. The panels all went up and the bird protection netting was then added and took a while as it’s a tricky job, but it looks amazing and they did a fantastic job. The battery system was installed and again we discussed the options and were I thought I would put them clearly wasn’t the best option with the inverter size, so I followed the advice given by the install team (and yes they were right) and its now all mounted on the wall in a cupboard under my stairs and looks amazing. They then set up all the app part and showed me the details I needed to know along with how it works with my car charger and when I had a couple of technical questions the tech team were on hand to give me the answers and find out things for me that not your average user even asks. I have been impressed with Deege's willingness to discuss and change options based on my needs as well as being lovely people to talk to. I have already recommended them to Friends and Family who have installs booked.
I know with a lot of Solar installs you only hear about the bad things, but I wanted to share my honest review of my experience. First up I got a few quotes from other companies and found all the big ones horrible to deal with, then I came across Deege Solar which was one of the few to actually have some rough pricing on the website and had different sized systems for most needs. I was going to be a heavy user as I work from home, have lots of smart tech plugged in and run an electric car so needed a decent sized system to suit my needs that wasn't going to break the bank. I worked with the sales team and was so happy they didnt tell me what I needed and how great they are, they listened to my needs and together going back and forth got a great system planned for all my current and future needs. It was a while before my install and I did have a couple of delay’s but supply issues are common in this country currently which along with a snow storm did push it back a bit, plus in the lead up to install day I was contacted about the batteries I ordered which weren't going to be available for a few more weeks and again we worked through a solution that I was happy with and in my time scale that was important. On the day of the install, the team of 4 young guys arrived nice and early and despite it being cold and a little wet at times we discussed the options, and they were happy to make sure the cables were neatly hidden, routed where I wanted them and changed trunking colour to match my roof as I wanted it to blend in. The panels all went up and the bird protection netting was then added and took a while as it’s a tricky job, but it looks amazing and they did a fantastic job. The battery system was installed and again we discussed the options and were I thought I would put them clearly wasn’t the best option with the inverter size, so I followed the advice given by the install team (and yes they were right) and its now all mounted on the wall in a cupboard under my stairs and looks amazing. They then set up all the app part and showed me the details I needed to know along with how it works with my car charger and when I had a couple of technical questions the tech team were on hand to give me the answers and find out things for me that not your average user even asks. I have been impressed with Deege's willingness to discuss and change options based on my needs as well as being lovely people to talk to. I have already recommended them to Friends and Family who have installs booked.
Having an enquiry put through after a long discussion about affordability with my partner we decided to pull the trigger finally and go green. We spoke with the energy advisor, he was brilliant and talked me through everything making sure I fully understood how the systems work and what would work best for me. We decided to go with Growatt for a few reasons, it is affordable, it’s readily in stock, the after install tech is good and shinephone works well but mainly the systems look incredible. I have a 6kw and 6.5kw battery which we fill up day and use in the night. When it came to installation we arranged on the 12th January (brilliant! Late Christmas present!) when it got to early January we were contacted by the team as there were some delays and they mentioned they had to re-arrange their calendar due to the delays. Fine. We are understanding people. It is definitely worth the wait. We were then. Rebooked for early march. March came and installation. I have had lengthy chats with the office staff, great girls, they have talked me through who was coming and when. Mick and Richie and Johnny came and installed everything. It looks great! The panels make my house look so modern and the battery and inverter set up looks incredible. We chose to have the electrics in our garage so there wouldn’t be loads of cables and so I could see the system more. The cables were put into conduit which was better for me, I like it neat. The guys were done within 2 days (brilliant!) I then spoke with their tech person Temi. He helped me understand the app a bit more. I can’t get off my phone now I am constantly looking at what the panels are producing. I received my MCS Certificate within a week of having the installation and a call from the office to confirm I received it by email. Great communication. I am now just waiting on my DNO to come back which I have spoken to Brittany about and she says it should be with me within a couple weeks. I really can’t fault this company at all, they have all made sure I know what’s going on and when to expect things. Really glad I chose deege solar. This is the best decision I have made. I can’t wait to see how this summer goes!
Having an enquiry put through after a long discussion about affordability with my partner we decided to pull the trigger finally and go green. We spoke with the energy advisor, he was brilliant and talked me through everything making sure I fully understood how the systems work and what would work best for me. We decided to go with Growatt for a few reasons, it is affordable, it’s readily in stock, the after install tech is good and shinephone works well but mainly the systems look incredible. I have a 6kw and 6.5kw battery which we fill up day and use in the night. When it came to installation we arranged on the 12th January (brilliant! Late Christmas present!) when it got to early January we were contacted by the team as there were some delays and they mentioned they had to re-arrange their calendar due to the delays. Fine. We are understanding people. It is definitely worth the wait. We were then. Rebooked for early march. March came and installation. I have had lengthy chats with the office staff, great girls, they have talked me through who was coming and when. Mick and Richie and Johnny came and installed everything. It looks great! The panels make my house look so modern and the battery and inverter set up looks incredible. We chose to have the electrics in our garage so there wouldn’t be loads of cables and so I could see the system more. The cables were put into conduit which was better for me, I like it neat. The guys were done within 2 days (brilliant!) I then spoke with their tech person Temi. He helped me understand the app a bit more. I can’t get off my phone now I am constantly looking at what the panels are producing. I received my MCS Certificate within a week of having the installation and a call from the office to confirm I received it by email. Great communication. I am now just waiting on my DNO to come back which I have spoken to Brittany about and she says it should be with me within a couple weeks. I really can’t fault this company at all, they have all made sure I know what’s going on and when to expect things. Really glad I chose deege solar. This is the best decision I have made. I can’t wait to see how this summer goes!
Picked Deege back in August 2022 as they had good reviews and good feedback from Facebook solar group users.The quote was good, and Pete the sales manager was helpful.After that it all went a bit sideways. Starting with lots of wrong quotes/contracts (my father was also having an install and Deege reference their jobs by first half of postcode and surname - which is the same for us both), then install delays.The communication was poor, with calls on the expected install day around mid-day to confirm the trades weren't coming (who'd have guessed? ;o) ). Amy in the admin/scheduling team was always very nice to deal with, but Deege were impossible to reach on the phone so I was in the dark until they called me.Install was completed over a couple of days in early March and is all working OK, but I've since found out from Givenergy that I need a canopy over the kit (not advised by Deege) and that the install is missing the earth tie between the inverter & battery, and there should be warning stickers on the AC switch gear (doesn't bother me, but it's supposed to be there)I've had no handover pack, and have chased a number of times for DNO notification and electrical certificates.The MCS one arrived a couple of days ago but the generation amount is wrong as Deege couldn't install all the panels from the quote as they didn't fit the roof...I'm not sure what actual kWp is as I supposedly now have 10 x 410W panels, but 2 aren't the same visibly so I think I have 8 and 2 smaller. Again, with no paperwork from Deege I have no idea!I'm sure that Deege are victims of their own success along with beneficiaries of the energy crisis, but they need to sort their back-office out before taking on too many more jobs. A few phone calls to keep people in the loop goes a long way to making them feel reassured about the work.Finally - be wary of the dubious positive reviews here. Go and check Yell.com - the last 5-6 reviews appear there word-for-word... seems a bit suss and smells of Deege trying to 5-star wash away the recent negatives!Oh - and if you DO need to speak to Deege, be sure they will call you repeatedly for payment (before the trades have even left site). I'd suggest holding some back to get all your documents in order. I wish I had!
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