Review Time
If I could give them zero stars I would. How useless can you be, when the job is as simple as pick items up, get them sorted, drop them off?! On several occasions now, our usual DHL driver has taken time off, whether it’s for holiday, sick days etc. His replacements are are always the dictionary definition of useless. They’re making us look bad because our customers don’t get their orders when we say they will. And they’re oblivious and blasé of the cost to us and our reputation. Their customer service is nigh on useless as well. So if you live in the Preston Lancs area at the very least (I don’t know what they’re like in other areas), take my word for it, use someone else. Use Evri for crying out loud. DHL are just the worst.
Once in a while, they decide to only print the floor-door number as my full address and then I received the information that the address is wrong so they couldn't delivwr the parcel.This morning they went one step ahead because they provided the link to update the address and the link redirects me to the tracking which... doesn't allow for address change. There isn't even any address. I wonder how this parcel even arrived from Germany to Barcelona huh? You must have the address.Trying to call, estimated time 6min. 30min later still no one picks up.This is a complete BS.
Cannot put a zero star rating,what a shame.This company are crap full stop.Parcel on tracker night before due delivery date showed "Dispatched" next day 9/1/26 showing the same. Morning of 9th doorbell shows guy delivering parcel at approx 10.00am, all day still showing dispatched not "out for delivery" same evening at 20.00pm message to say delivery not possible today will now be 14/1/26.?????What a bunch of clowns.This happened with £900 worth of Garden furniture a few years back,ended up with 2 sets, thank you.
To the attention of the DHL Claims Department,I am writing to file a formal and final claim regarding the negligent handling of my shipment, which has resulted in a partial loss of items that remains unresolved to this day.I would like to place on record the following critical points that aggravate this situation: Breach of Deadlines: More than a month and a half has passed since the shipment date. This is an entirely excessive amount of time for an international transport service. Failure to Locate: Despite multiple contact attempts, DHL's response has been non-existent or insufficient. The company claims to be unaware of the current whereabouts of the three missing parcels (which represent more than 50% of the original shipment's total weight). High-Value Content: The three missing items contain high-value goods, including specialized technology (professional speakers and microphones, monitor stands, and high-capacity SSD hard drives), as well as branded personal luggage and clothing, with a total estimated value of €10k. Lack of Compensation: As of the date of this letter, DHL has not only failed to recover my belongings but has also failed to process the payment of the corresponding penalty or the indemnity for loss and delay, as established in the transport contract conditions and current regulations.I look forward to a response providing concrete solutions, rather than automated messages.Sincerely,
My shipment with DHL Express has been in transit since December 11. During this time, it has been in the UAE, Bahrain, Italy, and Spain. It arrived in Granada as early as December 16. It traveled thousands of kilometers by plane much faster than it took to be delivered from a nearby local facility to my home. For a service branded as Express, this is hard to understand.However, the most frustrating part is not the delay itself, but the false delivery attempts. On December 17 and December 18, 2025, the courier marked the delivery as “unsuccessful,” claiming that no one answered the door or the phone. This is simply not true. There is always someone at home, 24/7, and my phone is always on. I received no calls and no delivery attempts.If a courier is running late or cannot deliver on a given day, that is understandable. A simple phone call would be enough. I would have agreed to delivery the next day without any issue. But being lied to for a service I paid for is unacceptable.In the end, the shipment was delivered only after three full days of sitting at the destination facility. I also had to contact DHL Express international support myself. The quality of communication was poor: a support agent promised a response within four hours, but I never received any update on my case. I do not know whether her actions affected the final delivery or not, but this does not change the overall experience.This situation shows a complete lack of respect for the customer and for other people’s time. When a company does not respect the people it serves, it destroys trust. For a company of DHL’s level, this is not acceptable.
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