Review Time
My parcel (via DHL Express Portugal) was meant to have been delivered on the 10th December 2025. After a few failed attempts (supposedly due to excessive load over the festive season) the parcel has still. not been delivered. However I need to add that this is not the first time that DHL have failed to deliver to my home. Previous times was during the year and nothing to do with excessive loads over any season. Today the parcel is once again out for distribution.This impacts my personal life as I have to stay at home waiting for a parcel that never arrives!
COULD NOT BE WORSE! Every time DHL Spain is contracted by a vendor to deliver goods here in Portugal they are absolute crap. Every time they phone and say can't deliver to your home, we're soooo busy, can you meet us at point x. I respond no. They say OK and then log that they attempted to contact by phone and dont deliver. 5 times in the last 12 months. Unfortunately the purchaser does not control the choice of delivery company. Note that every other courier service succeeds without issue.
Probably the worst delivery experience I’ve ever had.My delivery was confirmed for 2–5 days, yet I ended up waiting 11 days. I sent multiple emails during that time and received nothing but automated replies saying the system didn’t understand my message.Throughout the delay, the tracking portal showed three different delivery dates, none of which were accurate. On the final date, I stayed home all day due to the importance of the delivery. Around 6pm, I refreshed the tracking page only to see a banner claiming “nobody was at the address” and that the parcels would now be sent to a local agent.This is completely unacceptable especially as I rely on delivery services because I have severe health issues and cannot carry heavy items myself.I’ve tried repeatedly to contact DHL, but all I get are automated responses with no real support. Overall, a very frustrating and disappointing experience.
Abysmal service no customer service phones they are blocked they refuse to accept the number on the parcel which they supply I have tried for the last three days all I get is emails it out for delivery it’s back at the depot we will deliver the next day it’s hideous they are really bad my last two parcels were thrown on an empty house porch where no one was living they even used a false signature the company I use is super but the delivery service is pure 💩 having been told via e mail my parcel doesn’t exist I spent all day on the computer the sender didn’t get back to me then I had another message to say my parcel was back at the depot even though it was non existent I spoke to the sender who claims they sent an email to them saying it was out for delivery so beware of DHL they lie like breathing and I am thinking of using another supplier
Lie after lie after lie still no parcel. The parcel arrived at my local depot a week tomorrow ago. I waited in all day the 1st day and the status was updated at 16:00 saying there was nobody there and card was left. Both was a lie. I went online and booked a redelivery for the next day I got an email saying it would be delivered the next day. I also sent an email to customer service which they replied to and said it would be delivered the next day also. the following day at 13:30 i got and email from customer service say that my parcel would be delivered today. Well you guessed right today no delivery. Why do companies still use these clowns. Rural deliveries they dont want obviously
Every time I have had a delivery from to a specific address they are incapable of delivering the packet to the address as instructed. What they do as the drivers are so lazy is leave the parcel at some DHL drop off place and I am fed up with them doing that, but they do it every time ! They are a hopeless company and no wonder they don’t bother to respond to complaints….. that says it all !
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