Review Time
They lost my package. I honestly have no words… this is the worst service I’ve ever experienced.On July 30, I received a message saying they attempted delivery but no one was home. Since then - nothing. No updates, no second delivery attempt, no instructions on where to pick it up. The status hasn’t changed in over a week…
I have the same negative experience as so many people here. There was no attempt to deliver, then tracking first stated my package was left at a service point 10km away, then fraudulently marked as delivered. I have never see a company with only 1 star reviews. Truly DHL Spain need to be shut down and investigated.
Another delivery, same wayJust received notification that «I’m missing” so delivery going to be to a place. I expecting studio lighting hardware, background 3x2.6 m etc now I’m going to carry it by my self “lazy, irresponsible, incompetent” - their slogan
Package from Germany sent on 9/7/25, tracked arriving Madrid 16/7/25, then Malaga Depot 17/7/25 and nothing furtherapart from automated acknowledgements, no response to two online queries about this shipment.Very disappointed in DHL
I’m extremely disappointed with DHL Spain. My package was marked as “delivered,” yet I never received it. I’ve checked with neighbours and around the property—nothing.What’s worse is the complete lack of customer service. No one seems willing or able to help. Trying to get a clear answer or even speak to a real person is next to impossible. I’ve opened a case, but days later, there’s still no update, no investigation, and no accountability.How can a company this big just lose a package, claim it’s delivered, and then offer no support at all?This experience has completely destroyed my trust in DHL. I will avoid using them in the future and suggest others do the same until they sort out their delivery processes and customer care.
I received an email at 15.07 on 28/07/2025 to say my delivery was out for delivery. At 16.53 I received a phone call I said hello and the caller hung up I immediately went outside just in case it was the delivery but there was no vehicle in sight. I later checked the tracking information and it showed that the driver had tried to deliver which he didn't as we have a buzzer on the gate. It also said we had been informed but if you call being informed a 4 second phone call in which I only had time to say hello before the caller hung up? They have come back to me and told me I have to collect my package from Malaga which is a 35 minute drive each way as they will not re-deliver. Even though there driver obviously made no attempt to deliver in the first place. Absolutely rubbish service.
July 24 and July 25 DHL writes on their tracking website they have been at my home to deliver my parcel.THAT'S A LIE!!!I have been at home both days and nobody has been to my door ringing the bell, neither have my neighbors seen or heard DHL. We live in a little street so everyone knows.Too BAD.
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