Review Time
I am awaiting an urgent parcel. The tracking shows that is has been sitting in their Alicante warehouse for 9 days without any attempt to deliver it. Horrendous service. Do not use this company
Worst delivery company. Nobody is answering to the email or claims. Even after o week and 3 emails, no answer. I dont now where is my package and was expensive, ceramic hab.
Their tracking platform is a bullshit, not user friendly, not working properly.
They font have phone number. Maybe because they have a lot claims and dont care.
If i could give 0 stars.
I hope i never have to receive something with them.
My problem is the same as many others here. I paid 25 Euros to have an order shipped to my house (the order was sent in 4 separate shipments). The DHL driver lied about me not being home, didn't even try to deliver the packages, and sent them to 3 different pickup points around town. This happened for all 4 packages. Of course, the biggest and heaviest one was delivered to the pickup point that's completely on the other side of town. I'm strongly considering contacting the store I ordered from and telling them to have everything sent back and to give me a full refund. This isn't what I paid for. I don't have a car and I don't have the time to go chasing my packages all over town. DHL shouldn't be allowed to deliver a pizza, let alone a package.
Worst delivery company. Nobody is answering to the email or claims. Even after o week and 3 emails, no answer. I dont now where is my package and was expensive, ceramic hab. Their tracking platform is a bullshit, not user friendly, not working properly.They font have phone number. Maybe because they have a lot claims and dont care.If i could give 0 stars.I hope i never have to receive something with them.
DhL sent me a message stating that a parcel for me had been dumped at some shop in another village. No shipment id, nothing. They never even tried to deliver the parcel to my door. I don't have a car and tge bext village is about 10 km away. I don't pay shipping fees to have to go to another village to pick up something I don't know. I filled in a complaint form twice but all I got back was a no reply mail saying that without a shipment id they cannot help me plus a reply link that does not work.
DHL claimed that they attempted delivery (no phone call, no message); I work from home. I paid for the product to be delivered to my house not for me to spend an hour of my time to go their office and pick it up to play delivery man. Ridiculous.
DHL must be the worst courier service ever in Spain. I have been waiting for the delivery of an item ordered through Amazon on 4th February. DHL have reported that delivery failed on two occasions. Nobody made any attempt to contact me and I was at home all day on both occasions. I don't beleive they even tried to deliver. I am still waiting. Maybe they kept the item for themselves! Disgraceful behaviour!
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