dhl.es

1.1
1.1 Based on 200 reviews

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200 Reviews

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Corbin Bell
Worst company to ever deal with

Worst company to ever deal with. They were supposed to delivery my two suitcases a small one and a larger one on the same day. They delivered the smaller one and said I was not home to deliver the second one. I got an email later that day saying it was ready for collection at the DHL point, but they did not specify which location. What a disaster that the product then got sent back to the seller without notifying me. The DHL customer service team is so slow at responding, that they sent it back a week later before they even investigated the issue. I had to repurchase a new one again and waiting on the refund for the other. Avoid avoid avoid DHL.

1
Date of experience: Aug 02, 2024
Galton
Thieves

Terrible. I've attempted to create a shipment online on DHL's Spanish website two months ago. My card has been charged 111 EUR for the shipment, yet the waybill has not been created and I got an error message instead.I've contacted their customer support. They said they would send me a refund which they never did. Now they are refusing to provide any proof that the refund had in fact been processed. I've never had any issues with DHL in other countries (I've been using them for business for years), but their Spanish branch is apparently in a class of its own...

1
Date of experience: Jul 25, 2024

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