Review Time
The item was packed very well by the sender...upon opening the vinyl record was broken and the package had been bent on the top right corner...due to the miss handling of the package by DHL...I will say after being in Alicante SPAIN for four years that the DHL service in this area is the worst I've seen of any carrier... this is not my first problem with DHL in this area... I wish I could include photos here to show... my warning would be to anyone in the Alicante Spain area to not use DHL shipping because of the many problems that I have experienced in this particular area...
Super bad service ! My parcel was shipped to DHL headquarters in Barcelona, besides entering whole information where to deliver , they asked to do the same again and then promised delivery over in next 3 days. A whole week passed, package was sitting , until they decided to sent it back , as they apparently couldn’t deliver.
I had an urgent set of documents I sent express overnight from Spain to New Jersey, to arrive next day before 12 PM. The next day I tracked the package to GERMANY. DHL claimed it was held up in customs, but it was an envelope. Nor could they explain why it went to Germany, the opposite direction. Vanessa at customer service closed out the ticket despite my objection. She said "Deliver times are just an estimate." I cannot imagine a company running on delivery ‘estimates.’ What could not be explained is how they even expected to deliver it in time if they first sent it to Germany.
This is not a good review actually. I sent a signature-required shipment from the US to Barcelona (Airbill: 9530265511). The package contained costly and important documents. No signature was obtained, instead the package was left in a mailbox, and now is missing. DHL refuses to help now, arguing it is after the claim period (45 days), when there was clearly a bridge of contract on their part. I want DHL to reopen the case and take responsibility for the poor service and find the package in their system.
They have changed my delivery address to a pickup point in my local town , which completely in accessible for wheelchair user , i thinks outrageous and i cant find a phone number to make contact and have sent online complaint and request to deliver to my original address but they have not responded
Honest: The most diabolical non delivery service I have ever experienced.Helpful: To my fellow consumers and to e-commerce sellers: save yourselves administrative hassle and being tainted with despicable service and simply boycott this shambolic company that in my experience has provided no customer service of any value whatsoever.Constructive: Trustpilot, I think you should permit zero star ratings. Even a single star suggests something positive, which is not the case in my experience.
Worst delivery company in my opinion. Every time DHL was used for my packages, it would be delayed by two weeks or more. everytime i try to contact them they never respond back either. very very annoying. I’m actually waiting for a package right now that was supposed to come two weeks ago around a date i was available on. now i’m stressing because i won’t be home for the expected delivery date and they do not respond back to any of my emails. do not recommened
I have always been satisfied with your service in the past, but my recent delivery experience has been extremely disappointing.A DHL driver arrived at my home and asked how many packages I was expecting. After confirming my order from The Range, the driver informed me that the parcels had been taken off the van and would be delivered the next day. I thought this was unusual, but mistakes can happen.However, later that evening, I received an email from both DHL and The Range stating that my order had already been delivered — which was not true. Since then, I’ve made several phone calls to your customer service team, where I’ve been repeatedly told the same scripted responses and promised next-day delivery that never happened.At this point, I can only assume that my package has either been lost in your warehouse Or someone else is enjoying my wall panels.
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