Review Time
I picked up a car on Sunday 27th April at Gatwick North Terminal and left a 5 star review. I had the same good experience on returning the car on Weds 30th April. Gill checked the car and I was on my way to catch my plane in under ten minutes. Very pleased with the service Drivalia gives and will be using only this company from now on when I hire a car at Gatwick.
I hadn't heard of Drivalia before, but they have been going for about 3 years now and are located in an office at the front of the Sofitel Hotel, super close and easy. They pursuaded me to upgrade to an MG3 which was quick and amazingly fuel efficient, the car was spotless inside and althouth had obviouslt had had a number of previous careless drivers (there were copius light paintwork ctatches on virtually every panel and the wheels had been curbed several times on every wheel). Anyway when I picked the car up, I took copious pictures and videos with my phone to ensure I had proof it wassn't me. Very quick drop off and deposit returned within 5 days. I would definitely hire from them again.
I am giving 1 as you cant give zero, this company is an absolute nightmare. Seriously poor service and excessive wait times and then charge more than agreed and also force you into extra insurance you don't need. Please take my advice and hire with a reputable company, it may look like its costing more up front but I guarantee with the time wasted and the extra fees they charge on pick up you will be way better off with another provider. And once you have booked that is the end of any customer service, you cannot get them on the phone even, never mind response online or via email. I guarantee some bot will respond to this review saying to contact their customer service to resolve this but it avails absolutely nothing. If you have money and time to waste try use them and you will prove that this review is the truth and correct.
We booked a four wheel SUV through Expedia, who, unfortunately use Drivalia. Our Expedia documents clearly stated that in order to collect the car we would need a credit card and valid driving licence.This is in accordance with many other car hire companies which we have used in the UK and abroad. On arrival, we were told that we also needed two utility bills. When I showed them the documents on my phone, the rude and unhelpful staff member took my phone off me and spent ages scrolling through it without any verbal communication to me. We asked for the Wi-Fi password for Drivalia so we could try to download some utility bill statements, only to be sarcastically told “ it’s not working this afternoon “. Eventually, one an a half hours later a tiny Audi A1 was brought around for us. I pointed out that I had ordered and paid for a 4WD SUV only to be told - we have none on site and never have. At that point the horrible server pulled the keys out of the ignition and stormed off saying if you don’t want the car go elsewhere. As it was by then 5pm my husband went back in and found the manager. He was extremely helpful and immediately brought around a Jeep 4WD. The other member of staff should not be in that job of customer service, he was deliberately rude, awkward and unhelpful from the start. He made it clear that if so much as a scratch was found on the car we would be liable for a £1500 loss of deposit, so much so that I felt obliged to video the entire car inside and out before driving off and on return. We have hired cars in this country and abroad, never have I received such appalling treatment. It goes without saying that I have repeated this story to friends and have warned all of them against using Drivalia. I will also be writing a formal letter of complaint to the company owner(s) who should be aware that some of their staff need to receive a written warning regarding their conduct.
I booked a large hybrid car from New Zealand, on arrival at the Heathrow depot I was handed a brand-new Peugeot. I was happy until I asked whether it was a hybrid, as I had booked and paid for at the counter. The staff member then checked one car and said it was unfit to let me have, then another filthy car, which he gave me the keys and went on to the next customer. This was another petrol car! I had to clean the inside of the window before I could safely drive away. I was given the opportunity to change the car, but I was not going anywhere near any of the depots, so I kept the car with the intention to seek a credit on my return to NZ. Of course Customer Services have not offered me a refund of the difference, which is what I wanted. I probably won't be using Drivalia UK again.The response from Drivalia is to contact their customer services - see below. I have already made a complaint and was told to go away!
Claim your business profile now and gain access to all features and respond to customer reviews.
flown.com
growtherapy.com
tcpsmart.eu
stampbourne.com
cloudpharmacy.co.uk
cntlogistic.com
expattaxprofessionals.com
alarm.com
adurite.com
rhtremovals.co.uk