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I booked a car from the Canary Wharf branch to go from Greenwich to Birmingham for my son's wedding. The car I booked was a Honda CRV but when I arrived at the office it was changed to a Peugeot 3008 which I accepted Drove to Birmingham but as we were 1 mile from the venue the oil warning light came on & the car went into limp mode. I pulled over, called the branch then called the recovery. The recovery would not arrive for two hours by which time the wedding ceremony would be over. I arranged with the recovery to collect the key from me at the wedding reception so I would not miss the main part which they didWhen the recovery arrived at the car, the mechanic said that it had no oil & very low water. We had been extremely lucky to have not had a serious problem on the motorway We were then advised by both the mechanic & an agent called Margaret at the head office & also the agent in the Canary Wharf office to leave the key with the mechanic & go directly to the Birmingham branch office at the airport to pick up a replacement We left the key with the mechanic & made our way to the airport office which was an hour away from the wedding venue and when we arrived at the airport office they said they could not release the car until the broken down car had come back which was not what we had been told by the agents & the mechanic I missed the photographs & the speeches whilst trying to sort out a rental car all because Drivalia do not check their cars & give dangerous & unroadworthy vehicles to customers to take onto the road.Avoid Drivalia
I booked a vehicle through Carjet and was given Drivalia as there agent.I realised that my train From Exeter was arriving an hour after their central Edinburgh office was closing so contacted them and was told to pick the car up from the Airport on arrival 48 hours later I was told the booking had not been changed and was offered an upgrade to a BMW 4 at a charge of an additional £330 over the money I had already paid, I declined and said I would get to the Central office for the next morning as they opened which we did and was told they didn’t have any cars but I could have a Transit Minibus at £90 per day, it’s now getting ridiculous and I thanked them for ruining our holiday and returned to the hotel.My wife had the idea of ringing as if a new customer and would you believe 3 cars were available we returned to their office and they said I could only hire a vehicle as they hadn’t been paid by carjet even though that would only happen once I had returned the car at the end of my holiday. Rental Additional £277I have contacted customer services and am awaiting a reply hoping that at least one of the hires will be refunded.The car hired to me was a 2023 Vauxhall Corsa and I had to put 2 litres of oil something you don’t expect to have to do on a hire car.
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