Review Time
Made a booking for my partner to make it easier for her to just go there and pick up a car. When she arrived she was told she couldn’t have the car for the price that was reserved even tho it was all booked and had a booking reference. The guy who served her ended up making her pay 4-5 times the original booking. I have since sent half a dozen emails to various emails accounts they have only to get no where with my issue. Only had a response from the long term lease which they gave me the email to send I to which I have but still had no response and waiting. Time of writing this review it’s been a good month. Very poor service and customer care. Will avoid in the future!
Maybe I might get a response from this review…
I cannot recommend them sadly. I cannot really undersatnd why a car hire firm requires so much personal, sensitive information to hire. You'll need a passport, driving license, a credit card (only in the drivers name) and then a bill dated very close to the time of hiring and then the dvla drivers code. If you'd like to provide all of that and also be in Paisley.....rather than hire at Glasgow airport I'd hire from these people. Conversely other car hire firms require a drivers license and the DVLA code and that's it. The credit card can be in another person's name, great if you use one card for both of you and only one of you is the driver. This is much more convenient and the staff are pleasant and helpful. Well worth paying for. It's a hard swerve from me.
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