Review Time
The female member of staff on duty on Wednesday morning 27th August, I forget her name, went out her way to accomodate our booking. We have used Drivalia, previously Easirent, for many years and have always had a very satisfactory experience. And the car check out guy who had only worked there three weeks was extremely competent especially explaining the touch screen for navigation.
This is the second one star review. I wrote one about my abyssmal experience in August. The response of the company was to do the standard apology and contact us so we can resolve. I did and they didn't! They did at least email back, but ignored the point I made. Has anyone else noticed the huge number of positive reviews which name specific workers. There is a very AI generated look to it. I'm not saying there aren't people who have positive experiences - there will be and their prices if everything goes well are good. But there are extreme red flags in the one star comments and their business model clearly relies on overcharging on the extras.
Avoid Drivalia Manchester – Hidden Charges & Unfair Practices -Section 75 Fraud Claim!I rented a car from Drivalia Manchester Airport and was pressured into paying an extra £350 in-branch after they refused to honour my prepaid booking. They called it an “upgrade,” but it was a forced upsell — pay or walk away. We gave away your car - no budget ones available - the usual nonsense many others have reported.To make matters worse, my credit card provider initially tried to fob me off, saying they couldn’t help because it was a chip-and-PIN payment. That isn’t true — if you’re forced to pay under duress, you can still claim protection under Section 75 of the Consumer Credit Act 1974.If this happens to you:Keep every receipt, call log and email.Use a credit card (not debit) so you’re covered under Section 75.Challenge the charge immediately after your Drivalia deposit is cleared/refunded with your card provider — even if the forced upsell was chip-and-PIN. State you were charged under duress (very important - and true!)Escalate to the Financial Ombudsman Service if your bank refuses to act.There’s a growing pattern of similar complaints at this branch — long shuttle delays, pressure tactics, and add-on charges. Consumers deserve better. Hopefully my experience (and my active Ombudsman complaint) helps others avoid the same trap.
Just finished another trip to Scotland from Australia. We have used Drivalia Newbridge, on all our trips including one family trip with 3 cars. Thank you Scott from the Newbridge branch for all your help on every trip. We highly recommend Drivalia for their competitive costs and great cars and Scott for his great service. See you again next year.
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