Review Time
On 10th October 2025, a Home Care engineer ordered a new F and E tank from Dyno Rod on my behalf to replace the old tank which had leaked and had to be removed. He also booked an appointment for its installation. The date given was 7th November. Four weeks away. I queried this but to no avail. The absence of the tank meant I would have no central heating and, ultimately, no hot water either.On the 7th November, a Dyno Rod engineer arrived, minus the tank. He knew nothing about a tank. So a tank was ordered with a proposed installation date of 14th November. On 14th November, I rang DR to check if the installation was on track but was told the tank hadn't arrived yet. I was given a new installation date of 19th November. Yesterday (19th Nov) I had a phone call to say the tank still hadn't arrived. The next supposed installation date is 25th Nov. So, in the first cold snap of the season, I'm left without heating and hot water. In fact, by then, I'll have had no hot water for over four weeks!Fearing that F and E tanks were becoming an endangered species, I did an online search.My question: Are F and E tanks in short supply?Answer: "There is no general shortage of F and E tanks for domestic central heating systems. These components are readily available from manufacturers and suppliers." So what is the problem, Dyno Rod? Please explain.(As I have Home Care cover with British Gas - though not for plumbing - and they have been dealing with my complaint, this review also appears in the BG section.)
Called 4pm and the engineers were with us by 1pm the following day. An initial assessment was carried out, the issue was explained to us in full and we were given a few solution options. Quick and efficient work from 2 lovely guys. Highly recommend using Dyno rod as opposed the 2 local plumbers that had "fixed" the job previously.
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Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
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