Review Time
I received an order of three items. Two were just as I expected. The third had a p65 warning on it that was not mentioned in the description online where I purchased this item. The first man I talked to was little help and didn’t seem like he was listening to my concerns or my point of view at all. I called back after getting off the phone with the first representative. I was frustrated and was about ready to just give up and find a new place to shop. I called back and a woman answered my call. The woman who answered resolved my issue. She was very kind and helpful in resolving my issue. She understood my concerns regarding the safety of a product that had not been identified as having a p65 warning and listened and responded too my concerns in a respectful and helpful manner. She helped resolve the issue quickly and effectively and issued me a store credit. I am satisfied with the resolution to my issue and will purchase from EdenFanstays again. 5 stars! ⭐️
Customer service is very knowledgeable and very helpful.. they answer any questions you have so don't be shy about asking them anything.. I got a couple toys that I like really well. The utopia is amazing and they answered some questions I had regarding it..
My order was supposed to arrive a week ago, yet due to "animal interference" it was postponed. However, it was only ever meant to be delayed by one (1) business day. Despite this, I still have yet to receive my package to this day, nor have I heard any further updates from my municipal post. Today I check my inbox, and see that I've been sent an email regarding this problem, despite never having reached out for assistance. After sending a short response, I receive news that the EdenFantasys team have sent out an expedited replacement order (since it seems my other package has been misplaced by delivery) that will be arriving within the next week. I am extremely grateful to the entire EdenFantasys team for going above-and-beyond in ensuring I receive my package, but I'd like to name Kathy and Carmen specifically for being so personable, helpful and timely on this matter.Thank you!
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Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.See more
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