edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Kenpatel gor
Mary was very helpfull thanks

5
Date of experience: Nov 27, 2025
Lisa Mcinerney
Great customer service

Great customer service. Thank you

4
Date of experience: Nov 27, 2025
The adviser was very helpful

The adviser was very helpful

5
Date of experience: Nov 27, 2025
Your system wanted to amend my Direct Debit inappropriately

Jervy was polite and helpful. He listened carefully to my 2 issues and dealt with both quickly and efficiently.

5
Date of experience: Nov 27, 2025
Ryan
Emma Was Really Helpful And Helped Us…

Emma Was Really Helpful And Helped Us Save Money On Our Fixed Rate

5
Date of experience: Nov 27, 2025
Miss joanne henson
The lady took time to listen and sorted…

The lady took time to listen and sorted it out with care and compassion.

5
Date of experience: Nov 27, 2025
Ian helped me get my billing amount…

Ian helped me get my billing amount corrected quickly. Thank you.

5
Date of experience: Nov 27, 2025
Shaz
Lovely speaking to her

Lovely speaking to her, solved my query quickly, very friendly polite

5
Date of experience: Nov 27, 2025
Kate
Gas meter replacement

I was supposed to have my Gas meter replaced on 26/11 it was cancelled two days before. I phoned to re book and you can't because there's no available appointments for the next 5 weeks so I have to phone back again in a couple of weeks. Not very impressed.

2
Date of experience: Nov 27, 2025
Lesley
I recently spoke with Richard at EDF…

I recently spoke with Richard at EDF and wanted to share my positive experience. I’d been having a tough time getting in touch with someone, but Richard was exceptionally caring, patient, and understanding throughout our conversation. He took the time to listen to my concerns and made sure I achieved exactly what I needed. His supportive attitude really made a difference and I left the call feeling valued as a customer. Thank you, Richard, for your outstanding service! You are a credit to EDF!

5
Date of experience: Nov 27, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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