Review Time
The Company gas contract with another supplier.As we are with EDF for the electric. I phoned them so I could have the 2 bills with 1 supplier.I spoke to Matt. He knew exactly what I wanted and even found a saving in the standing charge.We are now all set for the early January for the change over to EDF.
Energy provision was fine but the overall customer experience was poor. We tried to get a smart meter fitted for over a year - they sent many messages about booking a time but there were never available slots. When we eventually got a booking they were late so it didn't happen, the second appt they just didn't show up. Call wait times to resolve these things are quite long, although there are real people on the end who do try to help. We switched today as a result of the above so hopefully useful feedback in improving the customer experience for others
I have been trying to resolve this problem with my smart meter for nearly a year with no success but after speaking with Shelley it was resolved within 30 minutes 😁 Shelley understood exactly what was wrong and explained this to me and what was needed to fix it. Shelley exceeded my expectations !!!Thank you
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