Review Time
Thank you to understanding your customers, I hope EDF to keep customers service like. But before you I spoke one of your colleague and he wouldn’t allow me even to speak but thank god the signal went down. Hope you have great weekend.
Hazel was extremely compassionate, helpful and friendly with my enquiry. She also went above and beyond to resolve my issue for which I am grateful. The call was answered very quickly and there were not a millions IVRs before I was able to speak with someone. Thank you Hazel and thank you EDF!
Changed my tariff on line the app said I would save just over £70 year and reduce my direct debit. On the confirmation email it said my direct debit would not change even though I am in credit. I spoke to Milly who was very understanding and was able set my direct debit to the lower amount without any drama.She was very helpful and knowledgeable and a credit to EDF.
I had an excellent experience with Mark on the phone this morning. I recently moved to a new county and needed an up-to-date bill covering the period from when I moved in, but I wasn’t due to receive my next bill for another two months. Mark patiently went through the meter readings, located all the relevant details, and emailed the bill to me while we were still on the call. This has enabled me to prove my residency and apply for a school place for my children in time. He was also very professional and pleasant to speak with throughout the call.
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